Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development
• Paid time off
• Bonus based on performance
• Health insurance
• Signing bonus
• Company parties

ABOUT OUR AGENCY:
I opened my agency in 2022 and currently lead a team of four. Before becoming an agent, I worked as a State Farm team member, where I developed a passion for helping customers and building lasting relationships. Outside of work, I'm the proud parent of three children and have a background as a chemical engineer, which has given me a strong appreciation for problem-solving and attention to detail.

Our agency is committed to building meaningful relationships with the customers and community we serve. We take pride in providing exceptional service while creating a positive experience for every customer.

Our culture is built on integrity, accountability, and a strong work ethic. I'm looking for someone who is self-motivated, dependable, and able to work independently with minimal supervision. If you're committed to doing your best every day and want to grow with a supportive team, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lourice karkar - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.