Junior IT Support Specialist
Virtual Vocations Inc
To support a growing IT team, the full-time Junior IT Support Specialist will respond to customer inquiries, assist with onboarding, and guide clients through technical and billing-related questions in a remote work environment. Key responsibilities Respond to and resolve customer questions through chat, email, and telephone calls Assist in onboarding, educating, and supporting customers throughout their journey Act as a customer advocate by addressing unique questions and challenges faced by clients Required qualifications Excellent communication skills in English High school diploma Interest in Linux or Windows system administration and troubleshooting technical issues Solution-oriented mindset with a passion for resolving problems Willingness to work shifts in local time, including evening and night shifts
Vacancy posted 2 days ago
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