Registrar

Date: Apr 13, 2026 Location: Indianapolis, IN, US, 46202 Organization: HHC Sub‑Division: Hospital Schedule: Full Time Shift: Days Job Role Summary The Registrar often serves as the first contact patients have with the system. The Registrar adapts activities and behaviors to ensure suitable service is provided for all age groups—from neonates to geriatric patients. This role performs various clerical and patient‑service duties necessary to maintain efficient flow in clinic, hospital, ED, and office settings. Essential Functions and Responsibilities Proactively supports Eskenazi Health’s mission: Advocate, Care, Teach, and Serve, especially for vulnerable populations in Marion County. Registers patients by validating demographic information, identifying appropriate payer sources, executing consent forms, and scanning required documents (photo ID, insurance cards, etc.) into OnBase Front Office. Adheres to all quality and productivity standards defined by the department. Collects prepayment for services when applicable and collects co‑pays as defined by patient insurance. Reconciles the cash drawer. Works in any Patient Access area. Follows appropriate policies and procedures in each area. Matches and retrieves the correct patient from the EHR. Sets priorities, meets deadlines, and follows written and verbal instructions. Performs processes with minimal supervision during downtime. Interacts with local, state, and federal offices and inmates to identify appropriate payer sources. Directs patients to financial counselors when no payer is identified or when the patient has an outstanding balance. Creates referrals or schedules appointments with financial counseling. Informs patients and/or families of patient obligation policies. Determines whether a visit is accident‑related (e.g., worker’s compensation, automobile accident). Maintains accountability for accuracy of data collected and entered in systems. Electronically or telephonically verifies patient insurance eligibility and benefits. Uses the Experian system to verify addresses provided by patients. Interacts with clinical and non‑clinical staff in a professional, efficient, and friendly manner. Adapts activities and behaviors to provide age‑appropriate service to all patients. Job Requirements Minimum of one (1) year of experience in business, office management, or health information management. High School Diploma or GED with post‑secondary education courses or certification in business, computers, and office management; Associate’s degree preferred. Must complete an outpatient registration program and pass the exam with a score of 80% or higher. Knowledge, Skills & Abilities Exceptional customer service and patient‑interviewing skills. Working knowledge of insurance and third‑party payers, patient billings, and account processes. Knowledge and ability to use remote terminals, the EHR registration system, Windows systems, and web‑based applications. Demonstrates knowledge of business applications and standard office equipment. Exhibits a positive demeanor, strong oral and written communication, and professional appearance. Detail‑oriented with strong analytical skills to resolve registration issues. Maintains 98% accuracy on registration data audits. #J-18808-Ljbffr Marion County Public Health Department