Service Consultant

Overall Summary

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Additional Information

The Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initial buying process through to the final sale.

Contacting and communicating with customers to identify needs using the Asbury selling process
Build rapport with customers to build a base of referrals to establish customer network
Answer internet leads with in the stores required time and email product information with pricing
Answer sales phone calls and set appointments for customers
Confirm appointments
Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
Conduct test drives and vehicle walk arounds with customer
Work with the customer from start to finish throughout the buying process
Must have motivation to be successful
Exhibit great customer service skills
Must be able to create and maintain customer relationships
Strong computer & phone skills
Experience utilizing and maintaining a customer relations management database
Prior automotive sales or retail experience, customer service, call center, or business development experience a plus
Maintain professional business attire and appearance
Bi-lingual is always a plus
Self-motivated and a team player
Must be a minimum of eighteen years of age
Must have a valid Driver's License
Must be able to pass pre-employment screenings (background & drug test)

Employment Position: Full Time

Salary: $50,000.00 - $100,000.00 Yearly

Salary is negotiable.

Zip Code: 87112