Sr. Customer Success Manager
$85k - $95kNetDocuments
Your opportunity for impact NetDocuments is seeking a Onboarding Customer Success Manager. This role will support our customers, building long‑term client retention through presenting product information, assisting the sales team with upselling and renewals, and addressing customer issues. The CSM will be responsible for onboarding new customers. This role will be reporting to the Senior Manager, Customer Success. What your contributions will be Client Relationship Management Serve as the primary point of contact for a portfolio of legal industry clients Develop strategic relationships Act as a consultative advisor Gainsight Administration & Strategy Use Gainsight daily to monitor health scores, automate workflows, log activities, and manage proactive engagement and risk alerts for accounts with churn or low engagement risks. Adoption Ensure smooth product adoption tailored to legal workflows and compliance requirements. Retention & Expansion Manage renewals, identify upsell and cross‑sell opportunities and drive account growth. Manage and identify churn for customers, creating action plans and working with other internal teams to rectify. Voice of the Customer Advocate internally for client needs Provide feedback to improve product roadmap, user experience, and service delivery. Business Reviews & Insights Conduct regular business reviews (QBRs) to demonstrate ROI and adoption Align product usage with client goals and develop actionable insights using data‑driven analysis from platforms like Salesforce, Splunk, and Power BI. Documentation & Enablement Maintain detailed records of client interactions, milestones, and sentiment using Gainsight Timeline and CTAs Lead enablement and adoption efforts for legal teams transitioning to for existing and new product sets Legal Industry Expertise Understand and address the unique challenges, regulatory requirements, and compliance nuances of legal clients, offering tailored solutions and best practices. Required Education and Experience Bachelor’s degree in Business discipline or equivalent years’ experience 4+ years in software technology in account management, marketing, customer success, training/consulting services, or project management with a SaaS company. Preferred Experience Legal industry experience preferred Gainsight and Salesforce Benefits The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% with immediate vesting Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The annual compensation range for this position is: $85,000 - $95,000 base plus 20% variable bonus. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. #J-18808-Ljbffr
$45k - $55k
...help over 2,000 healthcare and legal practices grow through our all-in-one digital marketing and AI-powered Success Center platform. Our Customer Success Managers, internally referred to as Marketing Coaches, are strategic growth advisors—helping clients achieve...SuggestedFull timeCasual workLocal areaRemote workFlexible hours$10 per hour
...the globe. We’re an 80-person team (~50 in engineering), located across North and South America. The Role We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows...SuggestedRemote workFlexible hours- ...Customer Success Manager What you will be doing: Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales. Drive Adoption & Retention: Build relationships with key...SuggestedRemote workShift work
- ...Netdocuments is looking for an Onboarding Customer Success Manager in Lehi, Utah. This role involves building long-term client relationships, assisting with product adoption, and managing renewals for clients in the legal industry. The ideal candidate will have at least...SuggestedFlexible hours
- ...Enterprise Customer Success Manager American Fork, Utah, United States LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and...SuggestedFull timeWork at officeFlexible hours
- ...DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI... ...for a quantum-safe future at Job summary The Associate Customer Success Manager (CSM) supports new customers through the initial implementation...Flexible hours
- ...to the CSM Director, you will be responsible for managing a mid-market portfolio of accounts, understanding customer needs, and delivering comprehensive engagement... ...solutions. Customer engagement, retention, and success will be your main objectives. You will focus on...SeniorWork at officeRemote workOverseasFlexible hours
$82k - $171k
...industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.THE ROLEAs a Customer Success Manager (CSM) at Everpure, you will act as a trusted strategic advisor, driving value realization and adoption across our as-a-...Work at officeFlexible hours- ...new automation, insight, and scale for customers. Who You Are An emotionally intelligent... ..., self-directed, and skilled at managing multiple high-priority tasks with competing... ...Bring to the Table ~3–5 years in customer success, account management, or a related role (...Full timeWork at officeFlexible hours
- ...locations to unlock the value of their customer data and drive unprecedented revenue growth... ..., results-driven, and celebrate shared success ~ GROW : We embrace learning and help... ...The Role As a Customer Success Manager at Boostly, you’ll be the champion for our...Work at officeShift work
- ...already have what it takes. We'll teach you everything else. Customer Experience Supervisor | Lehi, UT As a Call Center Supervisor,... ...an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen. #J-18...
$63k - $77k
Overview The Partner Success Manager is responsible for building, activating, and scaling a national network of Dental Revenue Cycle Management (RCM) partners and referral consultants to drive new dental billing consultations for eAssist. This role is central to eAssist...Full timeRemote workHome office$120k - $130k
...is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals... ...to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach...Full timeWork at officeImmediate startRemote workFlexible hours$50k
...the people. If that excites you, you'll thrive here. If it doesn't, please don't apply. Preferred experience Project or pipeline management — CRM-driven, multi-stage, many accounts at once Relationship or account management with business owners or B2B clients...Contract work- ...Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole... ...global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern...SeniorFull timeContract workCasual workLocal area
- ...highly-motivated renewal sales account manager who can work well with a team of sales account... ...ensure the satisfaction of our existing customer base and secure their subscriptions.... ...the traditional IT organization. The successful candidate will have sound sales...SeniorWork at officeRemote workFlexible hours
$112k - $125k
.... Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. Title: Sr HR Business Partner Location: Western Region (NV & UT) Job Type: Full Time | Exempt What You’ll Do: In this role, you will...SeniorFull time$70k - $78k
...leader redefining dental practice management and do work that actually... ...wins celebrated. The Sr. Account Executive Dental SaaS... ...adoption, and expanding the customer base through strategic sales... ...close deals, and ensure customer success. Leverage OneSchein partnerships...SeniorFull timeCurrently hiringRemote work- ...the audience. Bring new contacts in through lead generation, manage a budget to do it, and track what each new contact costs us.... ...environment focused on changing the way people ski. Deeply customer-centric, with the chance to support events and activations that...Seasonal workWork at officeImmediate startWorldwide3 days per week
$102.15k - $120.18k
...understands coverages, policy terms and conditions for broad insurance areas, products or special contracts. Travel is required to attend customer service calls, mediations, and other legal proceedings. Requirements High School Diploma; Bachelor's degree from a four‑year...SeniorWork at officeRemote work- ...We're hiring our first dedicated Account Manager to own the full lifecycle of Leland's B2... ...Renewals and Expansion Ensure the success of partnerships, bringing world-class value... ...experience in B2B account management or customer success, ideally at a growth-stage tech...Full timeContract work
- ...A leading property management technology company in the United States is looking for an Industry Principal – Insurance. The role involves strategic leadership of insurance products within the multi-family housing ecosystem, requiring deep expertise and the ability to...Remote workFlexible hours
$80k - $95k
...Job Description Job Description Senior Operations Manager Location: Lehi, UT Job Type: Direct Hire Salary: $80,000 - $95,000+ DOE Job Summary Growing organization seeking a Senior Operations Manager to lead warehouse and fulfillment operations...Senior$55k - $60k
...growth and is seeking a Client Relationship Manager to support an expanding portfolio of... ...delivery, and long-term partnership success as we continue to scale. The Client Relationship... ...management, account management, customer success, or a similar client-facing role...Full timeContract workLocal areaRemote work- ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
$76.92k - $102.56k
...sales, increase brand awareness, and grow a specific territory. Customers would include local Counties, Cities, and Higher Education.... ...Tampa markets. This is a work from home position, but the account manager is expected to make regular in-person visits. The Main Responsibilities...SeniorFull timeTemporary workLocal areaRemote workWork from home- ...into actionable insights. Responsibilities Compensation Design & Administration Support the design, implementation, and ongoing management of base pay, bonus, and incentive programs Administer annual compensation processes, including merit planning, bonus payouts, and...SeniorLocal areaFlexible hours
$17 - $20 per hour
...Job Description Job Description Are you passionate about customer satisfaction and driven to build strong, long-lasting relationships... ...If so, we have an exciting opportunity for you as a Customer Success Manager at Allied USA! About Allied USA: Allied USA is the...Work at officeMonday to Friday- ...Job Description Job Description Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients...
$100k
..., weekly commissions and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE COMPENSATION PACKAGE OFFERS: UNCAPPED EARNING...Local area
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