Paratransit Reservationist

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At Spokane Transit our high performing Paratransit Reservationists are dedicated, innovative, professional and provide excellent customer service. We are currently looking for another high performing team member. If you are well known for providing stellar customer service and have a passion for helping people with disabilities and the elderly, then we encourage you to apply to join our Reservationist team!

As a Reservationist you will provide timely, accurate, and courteous customer service to Spokane County's vulnerable adult population. You will receive and respond to telephone, TDD, email or faxed trip requests. You will successfully negotiate trip times with customers as needed to help balance Paratransit service supply and demand. As you maintain efficiency and effectiveness of STA's Paratransit services you will play a pivotal role in ensuring customers have access to their community and the resources they rely upon.

YOU ARE

• Customer focused
• Passionate
• Patient
• Respectful
• Comfortable with computers
• Organized

YOU HAVE

• Attention to detail
• Strong customer service skills and a positive attitude
• Empathy for people with disabilities and the elderly
• One year of experience in a call center or as a customer service representative
• A high comfort level with computers
• Ability to quickly learn new tasks
• Attention to detail

YOU MIGHT HAVE

• Experience working with people with disabilities
• Experience serving the elderly
• Exceptional Organizational Skills

Examples of Duties

• Receive and respond to trip requests
• Screen and forward incoming phone calls as needed
• Utilize scheduling software
• Provide information to clients about Paratransit services
• Negotiate available times for rides
• Accurately enter customer requests and assign them to routes
• Cancel or modify customer trips as needed
• Help resolve customer issues or complaints

Training and ExperienceOne year of recent experience as a telephone operator or customer service/assistance representative; or one year ofwork experience that demonstrates the ability to perform the functions of the position. High school level education orequivalent.

Physical RequirementsThe physical activity of this position requires the ability to push, pull, reach, finger, and talk. Must be able to hear wellenough, with or without correction, to receive detailed information through oral communication. Must have visualacuity to determine color, depth and field of vision.

Computer SkillsMust possess basic computer skills with proficiency in Microsoft Excel, Word and Outlook.

We Offer

• Salary range $19.28 - $26.63 per hour
• PPO Medical Plans (Vision coverage included)
• Premera Blue Cross - Your Choice 250 Heritage Plus Plan
• HMO Medical Plans (Vision coverage included)
• Kaiser Permanente Medical Core Plan
• Kaiser Permanente Medical Core Buy-Up Plan
• Delta Dental PPO Plan
• WA State Public Employee's Retirement System (PERS)
• PERS 2 or PERS 3
• Deferred Compensation/457 plan
• Health Reimbursement Arrangement (HRA) employer contribution of $25/month
• Employer Paid Basic life ($25,000), AD&D ($5,000) and long-term disability insurance
• Pet Insurance
• Vacation Accrual Schedule (paid)
• 1 year of continuous service - 40 hours
• 2-4 years of continuous service - 80 hours
• 5-9 years of continuous service - 120 hours
• 10-15 years of continuous service - 160 hours
• 16-24 years of continuous service - 200 hours
• 25+ years of continuous service - 240 hours
• Sick Leave Full-time employees - 96 hours per year maximum Part-time Employees 72 hours maximum
• 0462 hours earned per hour in paid status
• 7 Paid Holidays
• 3 Floating Holidays and 1 birthday floater
• Free bus passes for employee and dependents
• Onsite workout facility
• KEPRO Employee Assistance Program

Spokane Transit is an Equal Employment Opportunity employer.

Job Type: Full-time

Pay: $19.28 - $26.63 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person