Credential Analyst

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position. ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. In order to collaborate with nationally distributed colleagues. Employees must be available for collaboration during core hours from 9am to 2pm (PST). ABOUT THE ROLE Responsible for the technical and specialized functions as defined by the California Commission on Teacher Credentialing (CTC) and UMass Global University to support and audit the qualifications for admission, preparation and completion of fieldwork, credential recommendations and employment authorizations for teacher and service credential candidates. POSITION SUMMARY: Responsible for the technical and specialized functions as defined by the California Commission on Teacher Credentialing (CTC) and UMass Global University to support and audit the qualifications for admission, preparation and completion of fieldwork, credential recommendations and employment authorizations for teacher and service credential candidates. TYPE OF SUPERVISION: Receive general supervision from the Director of Credential Services and Clinical Practice. General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision. POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Percentage General Evaluate, process and update student degree audits as program requirements are met Provide clear and detailed guidance to students, faculty, and staff regarding credentialing requirements, timelines, and procedures Coordinate with the Advising Office to support students facing complex credentialing challenges or unique circumstances Contribute to the development and refinement of credentialing processes, policies, and workflows to improve efficiency and student satisfaction Link licensure documents to student files Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for current students Collaborate and communicate regularly with staff and faculty regarding student progress in meeting program and credential requirements Respond to student questions regarding licensure requirements Process, review, and recommend students to the Commission on Teaching Credentialing (CTC) for all student teaching, licensure, credential, authorizations and state certificates. Including, but not limited to, out-of-state verifications and student qualifications for supplementary authorizations. Serve as the liaison to County Offices, School Districts, and other entities in the school system in regards to licensure requirements Assist the Assistant Director, Credentials and Assistant Director of Clinical Practice with gathering data for state and federal reports Attend CTC workshops for credential analysts and conferences . 40% Prospective Students Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for prospective students Collaborate with the Enrollment Coaching Center to address questions regarding appropriate programs for prospective candidates 20% Student Teaching/Fieldwork Process student teaching applications and evaluate student teaching eligibility Process intern eligibility applications Monitor and track student progress towards meeting the clearance requirements for student teaching Collaborate and communicate with the Clinical team on the application and clearance process for student teachers. Maintain a database of district agreements and track the approval process Work with the Assessment Manager with deploying student teacher, master teacher and university supervisor surveys 20% Credential Recommendations Support Student Success Coaches with student completion of non-coursework requirements. Process out-of-state verifications Adjust DegreeWorks audits Prepare credential recommendations for CTC Serve as a liaison to CTC regarding credential recommendations 15% Perform other duties, as assigned 5% TOTAL 100% POSITION SPECIFICATIONS AND REQUIREMENTS: EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: Bachelor’s degree or equivalent combination of education and work experience Prior training as a recommending agent by the CTC is preferred Experience with student teaching placement, accreditation and credential processes is preferred High level of team experience and customer service ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: Ability to use technology to improve efficiency and processing overall work flow Knowledge of P-12 system and organization in regards to MOU and Human Resources processing Knowledge of CTC and Accreditation policies in regards to licensure and student teaching Proven ability to handle sensitive information and maintain confidentiality Knowledge of credentials and accreditation policies Able to work in a complex process system of auditing, evaluating and analyzing information environment Exceptional written and verbal communication skills with the ability to draft professional correspondence and accurately interpret and convey credentialing requirements, timelines, and processes Strong attention to detail, with the ability to verify records and ensure compliance with regulatory standards Excellent organizational skills, including effective planning and time management to meet deadlines Demonstrated ability to foster and maintain cooperative working relationships Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook. Contact with Students: Frequent Contact with Faculty and/or Staff: Frequent Contact with Community and Vendors: Occasional SPECIAL REQUIREMENTS: Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work. Applicants for this position are subject to a background check and a criminal history review. The hiring range for this position is $22.00 - $26.00 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. BENEFITS AND PERKS At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits: Health: Medical, dental, and vision coverage with spending account options. Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. Financial Security: Life, disability, accident, legal, identity protection, and student debt support. Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs. Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law. Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at View email address on click.appcast.io. Join UMass Global Help working adults change their lives through accessible, inclusive, and transformative education built for real life. As a private, nonprofit affiliate of the University of Massachusetts, we pair academic excellence with flexibility for today’s learners. Careers With Impact At UMass Global, your work supports adult students who are advancing their careers, families, and communities through education. You’ll be part of a mission-driven team helping them reach their goals. Our Values in Action Collaboration, integrity, innovation, and a focus on student success guide how we support one another. Benefits and Flexibility Team members enjoy competitive benefits and resources that support their wellbeing, professional growth, and work–life integration. Many roles offer flexible or remote-friendly arrangements that reflect the same real-life adaptability we provide our students. Equal Opportunity UMass Global is committed to an educational and work environment free of unlawful discrimination and harassment. All qualified applicants receive consideration for employment without regard to protected characteristics under applicable law.