Forward Deployed Solutions Engineer II

Job Description

About Attune

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Attune is a Chicago-based healthcare voice AI company building intelligent, compliant automation that helps healthcare organizations better engage patients and members at scale. Our platform powers critical outreach and communication workflows — from health risk assessments and scheduling to reminders, follow-up, and other moments that require clarity, trust, and responsiveness. We believe technology should make care easier to access and easier to navigate. Our work is grounded in empathy, reliability, and responsible innovation, helping healthcare organizations improve outcomes while reducing operational burden.

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About the Role

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We build production-grade voice agents for our healthcare clients, and we are staffing up a team of Forward Deployed Solutions Engineers to build and deliver these agents.

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You will be building on the Attune platform — deeply, daily, and in front of clients — to turn messy real-world requirements into voice agents that work. On most engagements you'll be the person who owns the outcome, not a support function attached to someone who does. We’re looking for fast learners with engineering or problem-solving backgrounds, who are comfortable diving deep with clients.

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What You'll Do

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• Sit in client conversations, listen for what they need rather than what they said, and turn it into a build plan.
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• Build voice agents and YAML-defined workflows on the Attune platform.
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• Write test scenarios that try to break your own work, including the edge cases nobody asked about.
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• Debug live agent behavior — what the agent heard, what it decided, why it went wrong — and fix it.
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• Own deployments outright. You are the owner: the client relationship, the requirements, the build, the tests, the go-live. On the genuinely novel deployments, you'll work alongside a Forward Deployed Engineer who owns the hardest technical calls.
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• Feed what you learn back into the product. You'll be closer to real client pain than almost anyone at the company, and we'll expect you to say so loudly.
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Must-Haves

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• An engineering or problem-solving background — this can be a CS or engineering degree, a quantitative field, or a demonstrable track record of teaching yourself technical systems because you needed them to work.
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• Comfort reading and writing structured configuration and reasoning about conditional logic and state.
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• The ability to hold a technical conversation with a non-technical client without either condescending or over-promising.
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• Genuine curiosity about failure modes. The best people in this role are the ones who ask "what happens if the caller interrupts here?" before anyone prompts them.
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• Willingness to be wrong quickly and in public. Our feedback cycles are short.
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Nice-to-Haves

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• Experience in implementation engineering, sales engineering, technical delivery, automation, QA, or analytics engineering.
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• Any exposure to conversational AI, IVR, telephony, or contact center systems.
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• Python or scripting for one-off data wrangling and testing.
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• Client-facing experience at an early-stage company, where the job description was mostly a suggestion.
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What we're explicitly not requiring:

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• A software engineering degree or significant software development experience.
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• Prior voice AI experience. We will teach you this — it's the part we're good at.
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Levels

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FDSE II is for people with roughly 2–5 years in an adjacent technical delivery role. You'll own standard deployments solo from the first client call to go-live, and we'll expect you to resolve ambiguity rather than escalate it — and to recognize the cases where escalating is the right call.

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Apply once — we'll figure out the level together during the process.

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Where this goes

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There is a real path from FDSE II into Forward Deployed Engineer and Solution Engineering leadership, and people who want it will get direct support and mentorship toward it. There is also a real career at FDSE II and beyond for people who'd rather deepen client ownership than move toward platform work.

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Compensation & Benefits

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Competitive base, comprehensive health benefits; flexible PTO.

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Our Values

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Lead With Empathy — Attune designs technology that listens first and responds with compassion and precision. Every interaction reflects genuine understanding and care for patients, providers, and partners.

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Trust Is Earned — Trust is built through openness, clarity, and reliability. Attune upholds the highest standards of privacy, security, and communication, ensuring confidence in every exchange.

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Work in Harmony — Collaboration drives progress. Attune aligns patients, care organizations, and technology partners to create seamless, unified systems that work together toward better outcomes.

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Prioritize Outcomes — Success is measured by impact, not activity. Attune focuses on closing care gaps, improving experiences, and advancing meaningful health outcomes.

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Innovate With Integrity — Attune advances AI responsibly, creating solutions that amplify human expertise without losing the human touch. Innovation always serves people first.

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Expand Access — Care should be easy to reach and equitable for all. Attune's technology removes barriers, expands access, and ensures every patient can connect with care when it matters most.

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Attune is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us.

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