Project Coordinator

Project Coordinator (Hybrid) – Geneva, IL Branch $22–$25 per hour Full-Time | Monday–Friday, 7:30 AM – 4:00 PM Hybrid Schedule: In-Office Tuesday & Wednesday | Remote Monday, Thursday, Friday Position Overview We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Geneva branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution. The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork. Core Responsibilities Serve as a primary point of contact for internal and external customers Review and process orders submitted by the sales team Purchase products from vendors and corporate manufacturing facilities Track and manage key order dates, milestones, and activities Schedule and release completed products for fulfillment Coordinate value-add services and pre-finishing processes Arrange delivery and/or installation of customer orders Collect customer payments when applicable following delivery or installation Resolve issues related to shortages, damages, or service needs Process factory credits and follow up on pending or denied credits Support product inquiries and provide guidance on offerings Assist with inventory activities and discrepancy resolution Contribute to continuous improvement initiatives Retail Segment (if applicable) Coordinate and manage installation permits Verify and collect Lead Safe Install documentation Schedule product installations and recovery appointments Approve and process subcontractor installation payments Trade Segment (if applicable) Assist with quoting and bidding for projects Manage orders within OMS, including scheduling and communication of ship dates Coordinate delivery logistics with customers and contractors Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness Qualifications Education & Experience High School Diploma or GED required Associate degree or technical certification preferred 0–2 years of experience in customer service or general business preferred Construction, window/door, or building materials knowledge is a plus (not required) Skills & Competencies Strong customer service and communication skills (phone, email, and in-person) Detail-oriented with strong follow-through Ability to manage multiple priorities in a fast-paced environment Strong problem-solving and critical thinking skills Collaborative team player with a proactive mindset Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Ability to quickly learn internal systems and software Professional Attributes Self-motivated and committed to continuous learning Strong organizational and time management skills Ability to build trust with customers and team members Professional and polished communication and appearance Ability to handle conflict resolution effectively Physical & Work Environment Primarily office-based with occasional entry into warehouse areas Regular standing, walking, typing, and communication Occasional lifting (up to 10 lbs.) Moderate noise level typical of office environments Why Join Us? Competitive hourly pay: $22–$25/hour Hybrid work flexibility Opportunity to grow within a collaborative and customer-driven team Exposure to cross-functional business operations Apply today to bring your coordination skills and attention to detail to a team that values quality, service, and continuous improvement. #J-18808-Ljbffr Pella Corporation