Mitigation Project Manager

Job Description

Job Description

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 10 out of 2000+ teams across the country. With 40+ territories across Michigan and Indiana, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?
Then don’t miss your chance to join our team as a Mitigation Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO !

As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

The Mitigation Project Manager oversees all aspects of assigned restoration projects and assigned Water Mitigation crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Responsibilities

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
• Negotiate with customers and/or clients for approval of restoration activities
• Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain all communications with customers, teammates, vendors, and insurance representatives
• Manage production expenses including labor, equipment, vehicles, and other assets
• Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
• Actively engage in recruiting, hiring, and training restoration teammates

Qualifications

• 2 years’ experience in the Fire and Water Restoration industry is a plus.
• Ability to manage several projects at once.
• Excellent leadership and communication skills.
• Knowledgeable at estimating, job costing, and quality control.
• Working knowledge of Microsoft Outlook®, Excel®, and Word®.
• IICRC certifications – WRT and ASD is a plus.
• Proficient with Xactimate® estimating software a plus.
• A valid driver's license with a reasonable driving record.
• Ability to pass a criminal background check & drug screen.

Physical & Work Environment Requirements

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Working Hours and Travel Requirements
This is a full-time position, working 7:45 a.m.–5:00 p.m., Monday–Friday. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Commissioned Bonus Structure
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program