IT Help Desk Engineer
Logical Net
Job Type
Full-time
Requirements Demonstrated skills in supporting and troubleshooting these technologies are preferred.
- Microsoft 365 Email, Office applications, Teams and related services
- Microsoft Windows operating systems - Workstation, Server, Active Directory
- IP networks and associated protocols (DNS, DHCP etc.)
- Cybersecurity concepts including antivirus, and endpoint detection and response tools
- Interact with customers and provide first and second level support
- Track and manage customer contact with ticket-based systems and support tools
- Facilitate solutions to customer issues with senior engineers and track progress
- Provide remote support for end-user workstations and applications
- Provision or add/change/remove services as needed
- Provide written documentation, policies, and procedures as necessary
Vacancy posted 3 days ago
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