Client Intake & Engagement Specialist / Paralegal

Part-time Remote Position | Plaintiffs' Class Action Law Firm

If you enjoy connecting with people, are highly organized, and want to work with a smart, collaborative team fighting corporate misconduct, we'd love to hear from you!

We are a boutique plaintiffs' class action law firm with an outsized influence. We have initiated some of the biggest cases of recent times, including the nationwide litigation against Juul for hooking minors on nicotine vaping. We have successfully challenged food mislabeling (Bertolli "extra virgin" olive oil), unlawful membership fees (Ticketmaster's "Entertainment Rewards" program), undisclosed charges (AT&T international roaming tariffs on unanswered calls), advertising fraud (Netflix's "unlimited DVD rental" campaigns), and much more.

We are looking for a personable, organized, and self-motivated individual to lead our client intake and engagement efforts. This position is ideal for someone who genuinely enjoys talking to people, is comfortable managing multiple projects, and takes pride in keeping things running smoothly.

Unlike a traditional paralegal position, this role will focus primarily on communicating with prospective and existing clients, coordinating client engagement efforts, and supporting our attorneys in developing new cases. You will work closely with our attorneys and paralegals as an integral part of our team.

What You'll Do

* Client Intake and Engagement: Communicate with prospective clients, conduct interviews, gather relevant information and documents, and help attorneys evaluate potential class representatives.

* Client Relationships: Serve as a friendly, professional point of contact for clients, respond to questions, maintain regular communications, and help ensure a positive client experience.

* Client Outreach: Assist with identifying and contacting potential clients for new cases, coordinating follow-up communications, and tracking outreach efforts.

* Organization and Coordination: Maintain accurate client records, track intake and engagement activities, manage follow-ups, and ensure that important details and deadlines don't fall through the cracks.

* Case Development: Assist attorneys with factual research into potential new cases, including gathering information about consumer experiences, complaints, and business practices.

* Team Support: Collaborate with attorneys and paralegals on case-related projects and provide occasional administrative or traditional paralegal assistance as needed.

* Internal Communication: Stay on top of ongoing email communications, respond promptly to requests from attorneys and colleagues, and help keep projects moving forward.

Who We're Looking For

Above all, we're looking for someone who enjoys working with people and is dependable, detail-oriented, and a great team player.

Our ideal candidate:

* Enjoys talking with people, asking questions, and making others feel comfortable.

* Has excellent verbal and written communication skills.

* Is highly organized and can manage multiple projects and follow-ups without losing track of details.

* Takes initiative, solves problems, and follows through on commitments.

* Works well as part of a collaborative team while remaining comfortable managing responsibilities independently.

* Is highly responsive and attentive to communications, able to manage a high volume of internal emails, prioritize requests, and ensure timely follow-through.

* Is comfortable learning and using technology, including cloud-based communication, AI, and document management systems.

* Exercises good judgment and discretion when handling confidential information.

Prior experience in a law firm, client intake, customer relations, or a similar client-facing position is preferred but not required. We are more interested in finding the right person with strong communication and organizational skills than someone with extensive traditional paralegal experience.

About the Position

Our offices are in San Francisco, but this is a fully remote position. We use cloud-based communications and storage systems for all our work and support flexible working schedules.

You'll be part of a small, collaborative team doing meaningful work on important consumer protection cases.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds.

How to Apply

Please submit your resume and a cover letter explaining why you would be a good fit for this position. We'd particularly like to hear about your experience working with people, managing competing responsibilities, and collaborating with a team.