Leasing Manager

Job Title Leasing Manager – $34 to $38 per hour Responsibilities Oversee activities related to apartment rentals, move‑ins, move‑outs, and lease renewals. Market and interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction. Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move‑in paperwork and processes. Review and ensure lease applications have accurate information and payment has been collected before forwarding to property manager for approval. Conduct outside marketing and employer outreach, review internet and marketing ads, and update advertisements as needed. Maintain accurate and detailed records of traffic activity by entering it into the computer. Translate phone traffic into scheduled appointments with prospective residents for property tours. Follow up with each prospective resident via phone, mail or email. Orient prospective and current residents to the property and provide resident files, including reviewing move‑in paperwork with new residents. Process renewal paperwork and ensure paperwork is delivered to current residents on a monthly basis. Ensure all open and close procedures are completed daily. Ensure model apartments are in touring condition at all times. Coordinate move‑in/out schedules with maintenance team and inspect apartments prior to resident move‑ins. Assist with processing work orders for residents and ensure they are completed in a timely manner. Shop competitors and complete weekly market survey. Assist with planning and implementing resident activities to increase retention. Promote positive resident relationships throughout tenancy by ensuring requests are responded to promptly and accurately. Assist with managing resident issues, including neighbor disputes. Inspect buildings and grounds to ensure safety and cleanliness, alerting maintenance to items that need repair. Comply with all company policies, applicable health and safety rules and regulations, and applicable local, state, and federal laws. Other duties as assigned. Education and Experience High school diploma is required. Minimum one year of residential leasing and/or management experience. Prior experience with a revenue management system. Prior experience in Yardi or another equivalent property management system. Prior experience with customer reputation management tools. Skills and Requirements Excellent customer service and interpersonal skills. Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel). Effective communication with all levels of management. Sensitivity to confidential matters. Ability to work independently, prioritize effectively, and operate in a fast‑paced environment. Ability to relay technical concerns with adequate detail, quickly, and accurately. Proficiency in reading, writing, comprehending, and conversing in English. Proficiency with general office equipment (telephone, fax, printer, copier). Strong organizational and time‑management skills. Ability to defuse situations involving difficult or angry individuals. Valid driver’s license with a clean driving record and current auto insurance. Compliance with all safety requirements. Completion of the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days. Benefits Medical, dental, vision, and mental health coverage options. Competitive pay, basic life insurance, and matching 401(k) contributions. Generous time‑off plan including 10 paid holidays, a community service day, and a birthday leave. Mentoring, professional development, discounts, tuition reimbursement, and a robust recognition program. #J-18808-Ljbffr