Sales Operations Manager

What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry‑leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. About the Role Roo is seeking a highly motivated Sales Operations Manager to drive the execution and optimization of our go‑to‑market (GTM) strategy. This is a hands‑on, individual‑contributor role focused on building the systems, tools, and insights that power our Sales and Marketplace teams. You will play a critical role in improving sales productivity, enabling data‑driven decision making, and ensuring operational excellence across new and existing markets. You’ll partner closely with Business Development, Marketplace, Growth, and Data teams to turn strategy into scalable execution. Responsibilities Partner with Business Development and Marketplace leadership, and cross‑functional teams, to support initiatives that accelerate Roo’s growth. Build, maintain, and optimize tools, dashboards, and reporting to track performance across markets and sales activities. Analyze field performance and deliver actionable insights to improve productivity and outcomes. Support the development and execution of sales and account management playbooks. Identify and implement systems and processes that improve efficiency, scalability, and revenue attainment. Support and continuously improve Roo’s operating cadence (weekly, monthly, and quarterly business reviews). Drive execution of GTM programs and operational rollouts in new markets and geographies. Monitor performance against targets and proactively surface insights, risks, and opportunities. Identify gaps in reporting, tools, or processes and independently drive solutions. Partner with Business Development and Account Management teams to support market strategies, including: Lead generation and conversion optimization Supply acquisition and marketplace health Listing quality and pricing optimization Collaborate with the Data team to size market opportunities and measure ROI of key initiatives. Conduct ad‑hoc analyses to inform strategic and operational decisions. Qualifications 5+ years of experience in Sales Operations or a related analytical/operational role. Experience in a startup or early‑stage SaaS environment. Proven ability to operate as a strong cross‑functional partner and influence without authority. Experience supporting or executing GTM strategies at a regional or market level. Strong experience building and maintaining metrics, dashboards, and reporting frameworks. Familiarity with the full customer lifecycle (pre‑sales, sales, and customer success). Understanding of recurring revenue business models and key value drivers. Comfortable working across sales methodologies, metrics, and day‑to‑day operational needs. Strong analytical and problem‑solving skills with high attention to detail. Clear and effective communication skills (written and verbal). Self‑starter with the ability to prioritize and execute in a fast‑paced environment. Proficiency in CRM tools (e.g., HubSpot, Salesforce), Excel, and GSuite. Location While we are a remote‑first company, if you are based in San Francisco this will be a hybrid role. Compensation Compensation varies by location, based on our tiered system. Tier 1 (San Francisco, NYC): $115,000 USD – $150,000 USD Tier 2 (LA, Boston, Seattle, DC, San Diego, Chicago): $105,000 USD – $130,000 USD Tier 3 (Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento): $98,000 USD – $125,000 USD Tier 4 (Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City): $90,000 USD – $120,000 USD Core Values Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun. Benefits Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits with base medical plan covered at 100% and optional premium plans. 401(k) Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Birthday & anniversary gifts. Opportunities for domestic travel, including regional team‑building events. Equal Opportunity Employer Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. #J-18808-Ljbffr