Branch Manager

Who We AreFor over 25 years, Pango Group has been one of California's leading independent escrow resources, and much of that is accredited to building a people-first culture. We're firm believers that when a company holds true to its mission, vision, and values and invests in its people, the sky's the limit when it comes to creating amazing partnerships, happy clients, and a fulfilled team of employees. Our partnership with First American brought together two people-first companies, and that's been an integral part of our mutual success, including being named one of the Los Angeles Best Places to Work for the eight consecutive years and Fortune 100 Best Companies to Work For list for eleven consecutive years. We hire hungry, humble, and smart individuals (that's why you're here!) and believe the inclusion of everyone is very important. This is true throughout all of our brands and offices, which has led us to be included in more than 50 regional best places to work. What We DoResponsible for directing or managing the day-to-day operations of an assigned branch or branches where escrow transactions are done. Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Manage and implement processes and policies.


Oversight of day to day operations of a single or multiple branch(es)/satellite office(s). Regularly performs duties of a production position. Typically has expertise or specialized knowledge in one or more escrow product areas

HOW YOU'LL CONTRIBUTE

• Employees supervised are typically escrow positions but can have other support roles reporting in
• May service a market
• Seen as "in charge" of the branch and is the go-to person for office management and a variety of issues.
• Aligns branch goals with business unit goals. Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch results
• Maintains existing client base and resolves escalated issues. Answers questions and provides guidance regarding products, services, policies or specific transactions
• Implements processes and supervises the day to day activities of employees responsible for daily operational tasks
• Other duties as assigned

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent
• 6+ years of directly related experience
• 3-5 years demonstrated experience in a leadership or management role

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Strong process skills required; detail oriented
• Strong computer skills and knowledge of company operating systems/applications
• Strong problem-solving skills
• Ability to lead/sought out for advice; supervisory and administrative skills
• Able to manage competing priorities
• Strong written and verbal communication skills
• Familiar with competitor, financial and industry dynamics
• Specialized knowledge in one or more escrow product areas
• Basic accounting/finance skills to be able to understand and interpret financial statements
• Customer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives

Pay Range: $40.87 - $54.47 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.