Collections Specialist

Accounts Receivable Collections Specialist

TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse. Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle.

The Accounts Receivable Collections Specialist is responsible for managing all aspects of the accounts receivable process, from invoicing to collections, ensuring timely payments, maintaining accurate customer records, and supporting overall company financial health.

Primary Responsibilities

• Proactively contact clients by phone/email to secure payments for overdue invoices, follow up on past-due accounts, and negotiate payment plans.
• Post customer payments, reconcile against bank deposits, and apply receipts to customer accounts.
• Reconcile customer accounts, resolve discrepancies, and clear uncollectible amounts.
• Investigate and resolve billing issues, disputed charges, and customer inquiries efficiently.
• Prepare reports on collection status, account aging, and payment progress for management.
• Maintain positive relationships with clients and internal teams
• Maintain thorough documentation of all collection activities and financial transactions.
• Generate and send invoices, monitor incoming payments, and post cash receipts accurately.

Requirements

• 2-5 years of experience in a Collections role.
• Strong communication and interpersonal skills.
• Attention to detail and strong analytical abilities.
• Proficiency with accounting software, SAP Business One a plus.
• Ability to work with customers and co-workers in different geographic regions
• Organizational skills and ability to meet deadlines.

Compensation

• Medical, Dental, Vision, Life, AD&D insurance available after 30 days
• 401(k) plan with company match available after 30 days
• Employee Assistance Program
• 22 PTO + 2 VTO + 9 paid holidays per year
• Hybrid work schedule (after 90 days of employment)
• Year-round Flex Fridays, as schedule allows

TerraCycle is an Equal Opportunity Employer and is committed to Diversity, Equality and Inclusion.