Collections Specialist

Collections SpecialistNational Service Bureau (NSB) is seeking experienced Collections Specialists to join our growing team. NSB is a family-owned, "People First" company specializing in Insurance Subrogation and Accounts Receivable Management. For more than 40 years, we have grown into a leading national agency by building a team of professionals who are self-motivated, accountable, and committed to personal growth.This role is required to sit in Eastern Time or Central Time zones. Not hiring in the following states: CA, CO, CT, HI, ME, MD, MA, NM, NY, PA, SD, TX, VT, DC. To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.Collections Specialist Essential Job Functions:Communicate via phone with people with all backgrounds and personalitiesMake outbound calls (75+/day)Utilize software to note accounts and communicate with insurance companiesNegotiate and lead conversations to recover the highest balances for our clientsCommunicate with team members to coordinate on accountsDocument accounts with proper notes to ensure quick communicationAdhere to company policies and proceduresCollections Specialist Job/Remote Requirements:Meet the collector target metricsCollections experience preferred but not requiredSecure home office consisting of:Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or belowPlease note that T-Mobile Home 5G Internet is not supported for our remote work environment due to performance and reliability concerns.Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)Clear and professional backdropStrong ability for empathyHigh level of professionalismGreat communication skillsAbility to stay motivated and positiveAttention to detailExperience with time managementComputer and typing skillsUtilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.NSB has a training program that you will be enrolled in on your first day. This training is designed to hone your current skills by providing the knowledge and experience necessary to be successful in the role. You will learn about the Subrogation industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on building upon your existing skills and reinforcing industry specific knowledge.NSB Core Values:Follow ThroughBe EngagedThink FirstBe RespectfulBe AccountableNSB Culture & Environment:Diverse and friendly teamEmphasis on work/life balanceNo nights/weekendsPositive environmentPerformance-based incentivesAdvancement opportunitiesWe are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top +10% of collectors earning over $100,000 annually.