Customer Service Administrator

Job Description

Job Description

Community Insurance Group (CIG) is seeking a dependable, professional, and self-motivated Office Administrator to support our team and provide excellent service to our clients. An insurance license is not required for this position.

Responsibilities

• Answer and direct telephone calls professionally
• Welcome clients and assist with general questions
• Schedule appointments and maintain calendars
• Prepare correspondence, reports, and other documents
• Enter and update client information accurately
• Manage emails, files, office supplies, and daily administrative tasks
• Provide administrative support to agents and management
• Follow up with clients and route insurance-related questions to a licensed agent
• Protect confidential client and company information
• Help maintain an organized, efficient, and welcoming office

Qualifications

• Excellent telephone, communication, and customer-service skills
• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Teams
• Strong organizational and time-management skills
• Professional, dependable, and detail-oriented
• Ability to work independently and take initiative
• Comfortable managing multiple priorities in a busy office
• Accurate computer, typing, and data-entry skills
• Previous administrative or customer-service experience preferred
• Insurance experience is helpful but not required
• No insurance license required

Why Work at CIG?

Join CIG to build a rewarding career, grow professionally, and help families and businesses protect what matters most.

Community Insurance Group is an equal opportunity employer.