Senior Manager, Administrative Support

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. What You’ll Contribute The ideal candidate will have a demonstrated track record and experience leveraging strong judgment and intuition to plan and execute a wide range of executive support tasks with limited direct supervision. This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting the Chief Executive Officer. The individual must demonstrate excellent intuition to work independently to handle situations they may not have directly seen before and have the ability to interact and foster strong relationships with internal customers and external constituents at all levels in a fast‑paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful and efficient. Confidentiality and a high level of professionalism are crucial to this role. Expert level written and verbal communication skills, strong common‑sense decision‑making ability and attention to detail are equally important. What You’ll Do Administrative Support Assists the CEO in the timely management of all communication with various constituents. Outlook inbox management– handle and/or route items to others for action or raise important messages to the CEO’s attention; handle all correspondence with confidentiality and timely, effective responses; screen incoming calls and physical mail. Fields inquiries and independently follows up with requests that require responses. Maintains the CEO’s calendar, ensuring conflict‑free and efficient scheduling; arranges meeting rooms, catering, or facility needs. Responsible for creating and confirming seamless and efficient travel arrangements using the utmost security measures at all times. Coordinates travel plans that require interaction with internal and external executives and assistants, investors, regulatory bodies, and consultants. Prepares agendas, assists with creating presentations and coordinates the collection of supporting meeting documents. Secretary of the Executive Committee: works with other business areas to create a yearly workplan, ensures timely approval of charters and policies; creates agendas, documents depository and retention efforts; attends meetings with the CEO, transcribes, and distributes notes or minutes; prepares documents and minutes for upload to regulatory agencies. Prepares and submits expense reports on behalf of the CEO. Maintains confidentiality of sensitive information, including the CEO’s travel arrangements. Serves as liaison with the CEO and other high‑level executives, including auditors, regulators, and Board Members. Supports processing of contracts, policies, procedures, and other documents. Provides administrative support preparing, distributing, and filing legal and corporate materials for committee and management meetings. Organizes periodic team meetings, including site locations, catering, outside speakers, and community/team‑building activities. Team Leadership Sets standards and expectations for the work quality and proficiency of the broad EA team; coaches and develops other members of the EA team as needed. Convenes the Executive Assistant population periodically for substantive and developmental events. Manages the EA teams; facilitates consistent knowledge sharing, policies, and best practices. Coordinates coverage among senior EAs to ensure Executive Committee members have support through EA vacation and other absences. Participates in company‑wide forums. What You Have Minimum: Indicate minimum education, skills and experience. Associate degree or equivalent work experience. 3 years’ experience in leading projects or office management. Strong learner with demonstrated ability to develop intuition and instinct about new situations. Demonstrated leadership skills. Demonstrated ability to manage and carry out projects to completion with minimal supervision. Excellent written and oral communication skills. Excellent interpersonal skills; possess a positive mental attitude, especially when faced with difficult situations and pressing deadlines. Highly proficient in Microsoft Office products, office equipment and software to meet business needs. Ability to interact effectively with all levels of leadership and administrative personnel supporting them. Team player with strong organizational, communications and persuasion skills. Possess integrity and tact when dealing with confidential information and sensitive situations; trustworthy. Excellent organizational, time‑management, analytical and problem‑solving skills. Willingness to learn SallieMae policies and procedures (particularly in the areas of vendor management, procurement, payroll, and personnel). Highly flexible and adaptable to constantly changing priorities. Ability to maintain a high level of professionalism in a fast‑paced environment. Preferred Undergraduate degree. The Americans with Disabilities Act The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function. Feeling your best helps you do your best Competitive base salaries Bonus incentives Generous PTO, Floating Holidays and 12 Federal Holidays observed Support for financial‑well‑being and retirement 401(k) with employer match Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more Employer paid short‑term/long‑term disability and basic life insurance Flexible hybrid working arrangements Paid parental leave and adoption reimbursement programs Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) Confidential counseling support (EAP), health advocacy services and wellness program with financial incentives Tuition reimbursement and family scholarship programs Career development and training opportunities SallieMae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call View phone number on click.appcast.io and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. #J-18808-Ljbffr