Patient Flow Coordinator (RN) - One Call Center- Rotating

Patient Flow Coordinator (RN)

At VCU Health, we're driven by a mission to preserve and restore health for all Virginians through excellence in patient care, education, and research. We are currently seeking a skilled and proactive Patient Flow Coordinator (RN) to join our team. This critical role ensures seamless coordination of patient placement, transfers, and admissions across the VCU Health System enterprise.

The Patient Flow Coordinator (RN) is a fast-paced, high-visibility, and high-impact position serving at the heart of the organization as the central hub for intra- and interfacility patient transfers and bed placement operations. This role collaborates with clinical leaders in the inpatient, perioperative, and emergency department settings to coordinate and optimize the safe and efficient movement of patients from all points of entry throughout the health system. A high level of clinical expertise and critical thinking, collaboration, and multitasking are required to effectively triage by patient acuity and clinical needs, evaluate capacity, and optimize throughput in compliance with hospital policies, EMTALA regulations, and departmental procedures to drive optimal patient care outcomes.

Key Responsibilities:

• Coordinate patient flow operations for pediatric and adult patient populations across the VCU Health System enterprise
• Triage and assign bed placement based on clinical status, acuity, diagnosis, level of care, nursing competencies, and unit capabilities
• Act as a clinical and administrative resource for complex patient care and bed assignment situations
• Facilitate bilateral patient transfers, collaborating with external health systems within the region and beyond, VCU Lifecom, EVS, transport, and clinical team members
• Identify and address barriers to patient flow in collaboration with physicians, nurse leaders, and operational teams
• Monitor and guide adherence to established protocols and policies regarding bed placement and patient care delivery

Required Education:

Diploma or Associates Degree from a professional nursing program recognized and/or approved by the corresponding state's Board of Nursing. All Patient Flow Coordinators without a Bachelor's degree in Nursing (or higher) will be required to enroll in an approved RN to BSN program within two years of their start date and to complete the program within five years of their start date.

Preferred Education:

Master's Degree in Nursing or related field

Licensure/Certification Required:

Current RN licensure in Virginia or eligible compact

BLS certification

Minimum Qualifications:

Required Qualifications: Three (3) years clinical experience in an acute care setting

Other Knowledge, Skills and Abilities Required:

Employee must complete 15 contact hours of Continuing Nursing Education during this evaluation cycle. Failure to achieve the required number of contact hours will result in the employee being ineligible to receive an overall performance rating above "Fully Meets".

Cultural Responsiveness:

Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Other Knowledge, Skills and Abilities Preferred:

Five (5) years of clinical experience in an acute care setting

Two (2) years leadership experience to include, but not limited to, precepting, charge nurse experience, leading projects/initiatives

Clinical triage experience

ICU, Operating Room/PACU, or ED experience

EEO Employer/Disabled/Protected Veteran