Customer Service Representative

Job Description

Job Description

Customer Service Representative

Ace Handyman Services of Bergen County

Do you want to be part of a fast-growing national franchise that has expanded 380% in the past five years ? At Ace Handyman Services of Bergen County, we combine the stability and reputation of the Ace Hardware brand with the care and community of a locally owned, family-run business .

We’re looking for a motivated Customer Service & Inside Sales Representative who is organized, personable, and loves helping people. You’ll be the first voice our customers hear, selling our services with a clear value proposition, scheduling and optimizing our craftsmen's schedules, and ensuring every project runs smoothly from start to finish.

Main Responsibilities

• Answer inbound calls and follow up on leads with warmth and professionalism, serving as the first point of contact.
• Sell our handyman services confidently by following our proven call blueprint, communicating our value, overcoming objections, and winning the customer.
• Coordinate projects by estimating job durations, reviewing details, and confirming with craftsmen .
• Optimizing craftsmen's schedules through our system ServiceTitan and keeping jobs organized and on track.
• Support office operations , including documentation, follow-ups, and process improvements.
• Collaborate with craftsmen and management to ensure clear communication and job success.
• Guide customers through their home repair needs, making sure they feel supported every step of the way.
• Resolve issues quickly and effectively , ensuring a positive customer experience from start to finish.

What Makes This Role Special

• Direct impact : As part of a small team, your ideas and contributions are valued.
• Flexibility : Primarily work in our office, with hybrid options as needed.
• Growth potential : Opportunity to learn office management and operational leadership.
• Family-owned values : Join a company with 100+ five-star reviews and a trusted local reputation.

What We’re Looking For

• Experience in customer service, inside sales, or office coordination preferred.
• Excellent phone and communication skills with a customer-first attitude.
• Excellent computer skills with familiarity of AI and Microsoft Office.
• Strong problem-solving skills and confidence in handling objections.
• Highly organized and able to multitask in a fast-paced environment.
• ServiceTitan experience (or willingness to learn quickly) is required.
• Familiarity with home repair, handyman services, and/or construction knowledge is preferred.

This is more than just a job — it’s an opportunity to join a family-run business where your work matters, your input is heard, and your impact is real.

At Ace Hardware, we’re more than just a hardware store — we’re part of your community. With over 5,000 stores worldwide, most of which are independently owned and operated, our locations are run by local entrepreneurs who care deeply about the neighborhoods they serve.
While other retailers have grown big and impersonal, Ace remains proudly local, loyal, and personal. When you walk into an Ace, you’re not just entering a store — you’re visiting a neighbor.
Be part of something meaningful. Join a team where your work truly makes a difference in your community.