Intake Specialist

Intake Specialist

Fourth Street Clinic | Salt Lake City, UT

Homelessness hurts. Health care helps.

For nearly 35 years, Fourth Street Clinic has provided compassionate, high-quality health care to individuals experiencing homelessness in downtown Salt Lake City. Our team is committed to improving health outcomes, advancing health equity, and treating every patient with dignity and respect.

Position Overview

The Intake & Enrollment Specialist serves as the first point of contact for patients seeking services at Fourth Street Clinic. This role plays a critical part in helping individuals access care by managing the intake and enrollment process and connecting patients to medical, dental, behavioral health, and case management services.

The Intake & Enrollment Specialist creates a welcoming and culturally responsive environment while ensuring patient information is collected, verified, and entered accurately into the clinic's electronic health record system.

Key Responsibilities

• Serve as the first point of contact for patients and visitors, providing a welcoming and respectful experience
• Conduct patient intake and enrollment processes for clinic services
• Collect and verify documentation related to patient eligibility and services
• Accurately enter patient information into the electronic health record (EHR) system
• Schedule appointments and coordinate referrals to internal programs and community partners
• Answer and manage calls through a multi-line phone system
• Maintain confidentiality and compliance with HIPAA and clinic policies
• Support a collaborative clinic environment focused on patient-centered care

Required Qualifications

• High school diploma or equivalent
• At least one year of customer service, administrative, or front desk experience
• Proficiency in Microsoft Office applications
• Experience using multi-line phone systems
• Strong organizational, communication, and customer service skills

Preferred Qualifications

• Bilingual in English and Spanish
• Previous experience working in a medical office or healthcare setting
• Experience using electronic medical records (EMR/EHR) systems
• Experience working with vulnerable or underserved populations

Compensation and Benefits

Starting pay begins at $18/hour and may vary based on experience.

Eligible employees receive a comprehensive benefits package that may include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

Why Join Fourth Street Clinic?

At Fourth Street Clinic, you'll join a mission-driven team dedicated to improving the health and well-being of individuals experiencing homelessness. Your work will help ensure patients feel welcomed, supported, and connected to the care they need.

Must be able to pass a background check, including fingerprints.