Marine Service Advisor

Marine Service Writer (Full-Time, Year-Round)

Company: Gage Marine

Location: Minocqua, WI

About Gage Marine - Gage Marine is proud to be recognized as the #1 Boat Dealer in North America by Boating Industry Magazine. With a legacy built on excellence, we are dedicated to delivering an unmatched experience for our customers, colleagues, and community. Our team thrives on a "Passion for Fun and a Commitment to Excellence." If you want to build a stable, rewarding career with the best crew in the business, you belong at Gage Marine.

Position Overview - We are seeking an organized, high-energy, and customer-focused Marine Service Writer to join our team in Minocqua, WI. As the face of our service department, you will be the vital link between our customers and our marine technicians. This is a year-round, full-time position perfect for someone who excels at communication, loves problem-solving, and enjoys working in a fast-paced, premium environment.

Key Responsibilities

• Customer Relations: Greet customers warmly, listen to their service requests, and accurately document their boating issues.
• Service Coordination: Generate detailed work orders, communicate customer needs to the service technician team, and schedule service appointments efficiently.
• Communication Link: Provide customers with timely updates regarding the status of their boats, explain repair recommendations from technicians, and deliver accurate cost estimates.
• Administrative Excellence: Process warranties, handle billing and payments, and maintain organized digital customer records.
• Quality Assurance: Ensure a premium customer experience from drop-off to pick-up, finalizing paperwork so our clients leave confident and ready to get back on the water.

Qualifications & Skills

• Experience: Previous experience as a service writer, service advisor, or in a high-volume customer service role is preferred but we would be willing to train the right candidate (marine, automotive, or powersports industry experience is a massive plus).
• Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical customers.
• Tech-Savvy: Proficient with computers, dealership management software (or ability to learn quickly), and Microsoft Office.
• Organization: Strong multitasking skills with an eye for detail and the ability to manage a busy schedule.
• Passion: A positive, team-oriented attitude and a genuine interest in the boating/marine lifestyle.

What We Offer

• Competitive compensation package
• Stable, year-round employment in a beautiful lake-country location
• Comprehensive benefits package (Medical, Dental, Vision, 5% 401K Match)
• Paid time off and holiday pay
• A vibrant, award-winning company culture that celebrates your success