Applications Support Sr Manager

Applications Support Sr Manager Job Req Id: 26973345 Location: Bogotá, Bogota D.C., Colombia Job Type: On‑Site/Resident Posted: Jun. 26, 2026 Job Overview We are seeking a technically hands‑on Application Support Manager to lead and actively participate in the production support function for Citi’s Instant Payments application. This role requires a leader capable of directly managing, troubleshooting, and developing a technical support team, ensuring the operational stability and performance of a modern, cloud‑native application deployed across both Citi’s Enterprise Cloud and Public Cloud environments. As an Application Support Manager, you will be involved in day‑to‑day operational tasks, implementing and maintaining observability, resiliency, and recoverability solutions, and collaborating with technology teams to ensure the highest levels of application stability and performance for our Instant Payments platform. This is an opportunity to combine deep technical expertise with team leadership in a high‑visibility, high‑transaction environment. Responsibilities Hands‑On Operational Leadership: Manage, mentor, and develop a technical support team while engaging in day‑to‑day operational tasks, incident response, and problem resolution for the Instant Payments application. Direct Operational Management: Own the operational stability and performance of the Instant Payments application across Citi’s Enterprise Cloud and Public Cloud, including active monitoring and system checks. Technical Implementation & Optimization: Lead implementation, configuration, and continuous optimization of observability, resiliency, and recoverability solutions for the cloud‑native application, writing and maintaining scripts. Service Level Execution & Improvement: Improve service levels by implementing operational efficiencies, performing incident and problem management, and enhancing knowledge sharing. Application Onboarding & Technical Guidance: Define and implement onboarding guidelines and standards, providing technical guidance to development teams on stability and supportability improvements. Incident & Problem Resolution: Lead and execute troubleshooting for complex technical issues, perform root‑cause analysis, and implement permanent fixes. Cost Efficiency & Automation: Identify and implement opportunities for cost reduction and operational efficiencies through performance tuning and automation tools. Technical Communication: Communicate technical details, application status, operational risks, and support initiatives to product teams and stakeholders. Risk & Compliance: Manage operational risk and ensure compliance with applicable policies, rules, and regulations. Recommended Qualifications 6‑10 years experience in an Apps Support role (not essential). Experience with people management. Progressive, hands‑on experience in application support, Site Reliability Engineering (SRE), or technical operations, specifically for mission‑critical, high‑volume financial applications. Direct experience with cloud‑native architectures, microservices, containers (e.g., Kubernetes), and serverless technologies. Extensive experience with major Public Cloud platforms (e.g., AWS, Azure, GCP) and enterprise private cloud environments. Proven track record in implementing and operating comprehensive observability stacks (e.g., Prometheus, Grafana, ELK stack, Jaeger, distributed tracing). Deep understanding and application of resiliency engineering principles and disaster recovery strategies. Strong technical background in instant payments or real‑time financial transaction processing systems. Expertise in automation, scripting (e.g., Python, Go, Shell), and infrastructure‑as‑code principles (e.g., Terraform, CloudFormation). Excellent communication, interpersonal, and team leadership skills. Proven ability to troubleshoot and resolve complex technical issues independently under pressure. Education Bachelor’s or university degree in Computer Science, Engineering, or a related technical field. Relevant certifications (e.g., Public Cloud Certified Solutions Architect, Certified Kubernetes Administrator) preferred. Equal Opportunity Statement Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi’s EEO Policy Statement and Know Your Rights poster. Additional information is available for candidates needing accessibility accommodations. #J-18808-Ljbffr Citi