Representative, Advanced Services

divh2Advance Services Representative/h2pJoin our dynamic and thriving footwear company as a Representative, Advance Services in St. Louis where youll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, youll be part of a company that values results, caring and learning./ppWhat will you be doing?/pulliResolve escalated customer issues: Handle escalated customer compliments and complaints with professionalism and empathy/liliSupport mentor associates: Provide coaching to improve problem-solving and product knowledge/liliDeliver exceptional customer service: Reduce repeat contacts by resolving issues at the first point of interaction/liliManage workflows backlogs: Support incident ticket and email backlogs as needed/liliDrive continuous improvement: Track trends and provide recommendations on policies and procedures impacting customer experience/li/ulpPerks you will enjoy!/pulliOur shoe discounts: No matter your style, weve got your perfect fit covered with a 30% associate discount across Famous Footwear and Caleres brands/liliBenefits that start day one: To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com/liliGet paid when you want: Access your money as you earn it and request your earnings before payday/liliMental wellness: Your mental health is important to us, and we offer free, 24/7 confidential support and resources through CompPsych EAP for eligible associates/liliRelaxed dress code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!/li/ulpQualifications that make you the perfect fit!/pulli1+ year customer service, retail or related experience/liliRetail call center experience preferred/liliThis position requires a credit and criminal background check/liliProficiency on the computer, including excellent navigation of the internet and keyboarding skills/liliMultitasker: Ability to handle variety of calls across many business units, and ability to think quickly on feet/liliRequired: Basic Microsoft Office Suite; Intermediate PC, Window, Internet, data entry and typing skills/li/ulpCaleres is an equal opportunity employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems./ppCaleres is invested in our associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits./ppFraudulent recruiting disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: