Customer Account Specialist
$22 per hourSnelling Louisville
Job Description
Job Description
Customer Account Specialist
Location: Louisville, KY 40208 Industry: Manufacturing Job Type: Temp-to-hire Pay: $22.00/hr Schedule: 1st Shift | Mon-Fri | 7:30am-4:30pm Overview Snelling is seeking a detail-oriented Customer Account Specialist to support a leading manufacturing company. This role manages order entry, customer communication, and logistics coordination across six U.S. facilities. Ideal candidates thrive in a fast-paced environment and can quickly learn Nexus , the company's proprietary order and billing system. Key Responsibilities- Receive, enter, and schedule customer orders via phone, email, and fax.
- Accurately process orders in Nexus , including scheduling and customer confirmations.
- Provide product, service, and shipment information while resolving inquiries or issues.
- Maintain accurate records of customer interactions and order activity.
- Coordinate with plant operations, sales, accounting, and logistics teams.
- Monitor shipments, assess delays, and communicate updates to customers.
- Recommend process improvements in products, shipping, or service.
- Handle account changes, reschedules, service adjustments, and escalated concerns.
- Perform additional duties as assigned.
- Strong communication and customer service skills.
- Ability to manage shifting priorities and complex order details.
- Experience in logistics, shipping, or manufacturing customer support preferred.
- Proficiency with computer systems; ability to learn new software quickly.
- Medical, Dental, Vision, and Life Insurance (eligible after 45 days)
- Weekly electronic pay
- Stable, full-time schedule with long-term career potential
Vacancy posted 3 days ago
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