Account Representative

Norwood, United States | Posted on 06/19/2026 Sole Hire is a Recruiting, HR Consulting, and Candidate Connection firm specializing in a wide range of Human Resources & Talent Management services. Job Description Join Our Team as an Account Representative / Customer Service Rep! Location: Norwood, NJ Industry: Chemical Manufacturing Company Type: Chemical Distributing Type: Full-Time/Direct Hire Environment: Hybrid (in-office after 90 days) Compensation: Up to $70,000 + annual bonus Sole Hire LLC, a renowned recruitment and HR consulting firm, is excitedto announce an opportunity for a strategic and dynamic individual to join ourclient's team as an Account Representative / Customer Service Rep within theinnovative Chemical Manufacturing industry. About the Role: Are you passionate about enhancing client experiences and deliveringexceptional service? As an Account Representative / Customer Service Rep, youwill be at the forefront of ensuring customer satisfaction by understanding andempathizing with client needs, effectively communicating solutions, andmaintaining strong relationships. This role not only offers a hybrid workingenvironment but also the opportunity for career growth and development in asupportive work culture. Key Responsibilities: Deliver exceptional customerservice by providing accurate information about products and services,processing orders, and resolving issues efficiently. Maintain a positive and helpfuldemeanor to ensure complete customer satisfaction. Identify and prioritize customerissues, ensuring timely updates and resolutions. Process orders, changes, andcancellations while keeping detailed records of all customer interactionsand actions taken. Collaborate with internaldepartments for unresolved issues to ensure a seamless customerexperience. Requirements Qualifications and Skills: High school diploma orequivalent; minimum of 3 years of related experience, preferably inchemical manufacturing. Proficiency in CRM systems, withexperience in Datacor being a plus. Excellent verbal and writtencommunication skills, with a strong orientation towards service andcritical thinking. Ability to multitask effectivelyand manage time efficiently. Detail-oriented with activelistening skills. Enjoy a standard indoor office setting with a flexible 4X1 hybrid schedule. Engage in activities that requiresitting, keyboarding, speaking, and listening, ensuring effectivecommunication and task management. Benefits: Join a team that values its employees by offering a comprehensive benefitspackage including Medical, Dental, and Vision insurance, Paid Time Off (PTO),and Holidays. We also provide a 401(k) plan with a 4% match, among otherfantastic perks that promote a healthy and balanced life. Why Join Us? This position not only offers a competitive salary and benefits but also provides a platform for professional growth in a dynamic industry. Be a part of a team that values innovation, collaboration, and a commitment to excellence. #J-18808-Ljbffr Sole Hire