Office and Operations Manager (Client Opening - Ruehl North America)

Job Description

Job Description

Job Title: Office and Operations Manager (Logistics, Customer Service & Project Management) 

Location: Troy, Michigan (Hybrid/Home Office Available)

About Us

Ruehl North America Inc. is the U.S. subsidiary of Rühl Promer GmbH, a family-owned German company with more than 80 years of history. As we continue to expand our presence in North America, we are building an agile team that values initiative, collaboration, and customer focus. Joining our company means becoming part of a stable, internationally operating organization that combines the strengths of a long-established family business with the entrepreneurial spirit of a growing U.S. operation.

Position Overview

We are seeking a highly organized and versatile Office & Operations Coordinator who enjoys wearing multiple hats and thrives in a dynamic environment. This is a key position within our growing U.S. organization, supporting daily business operations while helping us build efficient processes for continued growth. The ideal candidate is proactive, detail-oriented, and comfortable managing a broad range of responsibilities—from customer service and logistics to project coordination and office administration.

Key Responsibilities

Order Management & Customer Service

• Manage the complete order fulfillment process from order entry through delivery. 
• Coordinate with customers, suppliers, warehouses, and transportation partners. 
• Respond to customer inquiries and provide timely order updates. 
• Resolve shipping and delivery issues professionally and efficiently. 
• Maintain accurate customer and order records.

Logistics & Supply Chain Coordination

• Coordinate inbound and outbound shipments. 
• Monitor inventory and work closely with logistics providers. 
• Prepare shipping documentation and support import/export activities. 
• Track deliveries and proactively address potential delays.

Project Management

• Coordinate internal projects and ensure timely execution. 
• Track project milestones, action items, and deadlines. 
• Support implementation of new operational processes and continuous improvement initiatives. 
• Collaborate with our U.S. and German teams on cross-functional projects.

Office Administration

• Support daily office operations and administrative activities. 
• Coordinate meetings, travel arrangements, and office organization as needed. 
• Maintain company documentation and operational records. 
• Assist with vendor coordination and general business administration.

Qualifications

• 3+ years of experience in operations, logistics, customer service, office management, project coordination, or a similar role. 
• Excellent organizational and multitasking skills. 
• Strong communication and interpersonal abilities. 
• Self-motivated with the ability to work independently in a home office environment. 
• Strong attention to detail and problem-solving skills. 
• Proficiency with Microsoft Office (Excel, Outlook, Word); experience with ERP systems is a plus.
• Experience working with international companies or logistics operations is an advantage.

What We Offer

• $60,000-70,000 annual salary
• Health insurance benefits. 
• 401(k) with company contributions. 
• Flexible hybrid/home office work arrangement, with office space available in Troy. 
• Opportunity to help shape and grow a new U.S. operation.
• A stable, family-owned international company with over 80 years of success. 
• A collaborative culture where your ideas and initiative are valued.

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.