Technical Account Manager, Inside Sales

Technical Account Manager, Inside Sales

IMCD is creating a world of opportunity as a global leader in the formulation, sales and distribution of specialty chemicals and ingredients. Our story can be traced back to a small group of companies that came together in 1995 with a vision for the industry. Today, guided by the entrepreneurial spirit of our founders, we operate in more than 60 countries across six continents and proudly employ over 5,200 professionals. Our aim is to help our suppliers simplify and grow their business operations through our extensive local networks, market intelligence and technical expertise. Our customers benefit from direct access to a large portfolio of high-quality products, avoiding the complexity of dealing with multiple points of contact. As a responsible distributor of specialty chemicals, our strategy for growth is underpinned by balancing the needs of our people, the environment, and the communities within which we operate. We are rightfully proud of our team's diversity, which draws from a range of backgrounds and nationalities, and enables us to benefit from fresh perspectives and ways of problem-solving.

The Technical Account Manager, Inside Sales role blends technical expertise with sales acumen to manage client relationships, ensuring satisfaction by explaining complex products, solving technical issues, and identifying new sales opportunities within those accounts. This individual is accountable for executing sales functions in line with our Principal and Customer focused strategy, providing outstanding service, and driving business growth. This position will support our Pharmaceuticals business unit and is 100% remote, with minimal travel expected (10%).

Responsibilities

• Maintain relationships with existing, core, and target customers at the required level to ensure the continuance of sales growth and customer satisfaction.
• Partner with Technical Account Managers, Principal Managers, and technical experts to identify upsell/cross-sell opportunities, generate new revenue, and expand existing accounts in designated territory.
• Respond promptly to all leads and write call reports.
• Address technical and business challenges, ensuring successful adoption and use of the product.
• Identify future revenue opportunities with new/existing customers, in conjunction with Regional or National Sales Manager.
• Identify and document decision makers, within customer/prospect organization, in order to start the sales process.
• Grows earnings per designated sales goals.

Education & Experience

Bachelor's degree required with a preferred area of study in Chemistry, Chemical Engineering, Materials Science, or related technical degree.

0-2 years technical, lab, customer support, or inside sales experience.

Knowledge, Skills & Abilities

Strong foundational product/application knowledge. Excellent written and verbal communication skills. Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular). Strong time management skills and the ability to prioritize work.

Preferred Qualifications

Experience selling chemical or technical products. Experience with distribution sales. Experience with Salesforce.

Work Environment & Physical Requirements

This role is remote with a home office environment. Access to reliable internet is required. Limited travel expected for this position, with a minimum of 10%. This position has no supervisory responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.