Intake Coordinator - Bridge

Job Description

Job Description

Description:

Hiring Range: $22.86 - $24.57/hr, based on qualifications and experience.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

POSITION SUMMARY

The Intake Coordinator – Bridge is responsible for conducting interviews in order to collect data and determine eligibility for guests interested in accessing Bridge or Bridge Emergency Family (BEF) programs at Denver Rescue Mission’s (DRM) The Crossing (TC). The Intake Coordinator seeks to identify single adults, couples, and families who are interested in changing their lives from homelessness to more stability and appropriately referring to the DRM program best suited to meeting their needs. Additionally, the Intake Specialist balances weekly schedules to provide orientation for program guests and complete both independent and team tasks.

RESPONSIBILITIES

General Duties

• Provides initial intake sessions at DRM’s Administration location or via telecommunication for individuals and families new to homelessness to provide the guest with an understanding of The Crossing’s programs and determine if DRM programming is appropriate for them.
• Conducts appropriate assessments and responds to inquiries when applicable in a timely and professional manner.
• Schedule move in times/dates for Bridge or BEF programs in collaboration with other support teams at The Crossing to ensure availability and scheduling additional meetings on move-in day (i.e. Case Management, Youth department, etc.).
• Understands the DRM shelters and programs, as well as additional shelters and programs within the community, with the intention to appropriately refer individuals ready to transition to long-term housing solutions.
• Develops and maintains the relationships necessary to coordinate warm referrals to the appropriate DRM program staff.
• Engages in problem solving with crisis management teams on the occasion that a client is inappropriate for programming.
• Engages with community partners and resources on a professional level to resolve complex cases and complete appropriate referrals.
• With the supervision of the Intake Manager and Director of Community Life - Bridge, maintains initial information on every guest interested in programs at The Crossing.
• With the supervision of the Intake Manager and Director of Community Life, interviews and reviews applications of single adults, couples, and families to determine if Crossing programming is appropriate for their current needs.
• Identifies guests beyond the ability of the shelter as in the case of extreme mental health, or inability to care for activity of daily living (ADLs) and contacts the Intake Manager or Director of Community Life – Bridge to address urgent guest needs.
• Completes intake enrollments for Bridge/BEF programs, tracking, and ongoing workflows within the SCRIBE and Homeless Management Information System (HMIS) databases. Seeks to update or double check data ensuring maximum accuracy.
• Perform orientations for Bridge and BEF program entrants and provide timely documentation, provides guests with an overview of the Crossing community and program structure, expectations, and requirements.
• Advocates for SCRIBE by communicating ideas and challenges associated with utilizing it.
• Follow up with HOST referral providers to ensure timeliness of referral sheets and providing accurate communication related to a referral’s program status, including their engagement or lack thereof.
• Ensure applications for The Crossing’s programming are completed accurately and include appropriate documentation for contractual standards.

Bridge Transitional Housing Program

• Verify financial documentation that is required by HUD and complete financial form to establish eligibility, AMI, and fees.

Bridge Emergency Families

• Utilizes referral sheets from the City of Denver and monitors family enrollments, size, household members on HMIS to ensure appropriateness for the program.

Other Duties

• Other duties as assigned.

MINIMUM QUALIFICATIONS

• GED required; Bachelor’s degree (or equivalent work experience) in a helping profession such as counseling, social work, business, or education, preferred.
• Addiction certification preferred.
• 2+ years of direct engagement with individuals experiencing homelessness and identifying barriers to housing, preferred.
• A combination of education and experience can be substituted.
• Ability to obtain and maintain CPR certification within 90 days of hire date.
• Ability to interview guests and input information collected into the DRM and HMIS databases. HMIS Certification completed within 30 days of hire.
• Proven ability to maintain composure during stressful situations.
• Well-developed interpersonal and relationship building skills.
• Clear communication skills – both verbal and written.
• Ability to motivationally interview or de-escalate.
• Proven ability to manage conflict with and between, subordinates, peers, and superiors, expeditiously and respectfully.
• Experience working with low-income, homeless and/or indigent individuals and families.
• Must be willing to work a variable schedule to include some nights and/or weekends as needed.
• Active Driver’s License and ability to meet DRM insurability standards, as a limited amount of work-related travel may be required.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.