Market Development Representative Team Lead

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

ShipMonk is seeking a motivated and enthusiastic Market Development Representative (MDR) Team Lead to join our growing team. In this role, you will be the first point of contact for potential customers, playing a crucial part in our lead qualification process. As the MDR Team Lead, you will engage with inbound inquiries via phone, email, and ShipMonk.com, identifying strong fits for ShipMonk's services and setting the stage for our Fulfillment Consultant sales team.

You also will directly support and coach a team of Market Development Representatives to achieve and exceed their targets. Your focus will be on maximizing lead qualification efficiency, fostering a high-performing and engaged team, and ensuring seamless collaboration with Sales, Revenue Operations, and Marketing. This role requires a proactive, organized, and results-oriented individual with excellent communication and coaching skills.

Responsibilities Customer Relationship Management & Lead Qualification:

• Serve as the initial point of contact for inbound leads generated through various channels (phone, email, website).
• Engage with prospective customers to understand their business needs and challenges.
• Evaluate the fit between the prospect's requirements and ShipMonk's service offerings.
• Clearly and concisely communicate ShipMonk's value proposition and key differentiators.
• Provide a positive and professional first impression of ShipMonk to potential customers.
• Build rapport and establish trust with prospects through effective communication.

Sales Process Support:

• Accurately and efficiently input and maintain lead information and activity in Salesforce.
• Track all interactions, including call outcomes, follow-up tasks, and relevant notes.
• Schedule qualified meetings and product demos with Sales team.
• Ensure timely and effective follow-up with prospects to nurture relationships.

Performance & Development:

• • Meet and exceed key performance indicators (KPIs) related to call volume, qualified opportunities, and meeting/demo appointments set.
  • Maintain a strong understanding of ShipMonk's solutions and competitive landscape.
  • Actively participate in training and coaching sessions to continuously improve sales skills and product knowledge.

MDR Team Coaching & Support

• • Provide day-to-day leadership and support to the MDR team, serving as the first point of contact for questions and guidance. Align team on priorities and address roadblocks.
  • Coach MDRs to improve their discovery call techniques, qualification skills, and overall performance.
  • Manage speed to lead, ensuring all new leads are moved from "New" to "Working" in Salesforce on the same business day if received before 4:00 PM ET on weekdays.
  • Drive team engagement through positive reinforcement and fostering a collaborative environment.
  • Conduct onboarding and ongoing training for new MDR team members.
  • Build and maintain strong relationships with the rest of the Marketing team, Revenue Operations team, and Sales team to ensure alignment and effective communication.
  • Ensure consistent adherence to all established processes and data integrity within Salesforce by the MDR team.

What are we looking for?

• Communication & Interpersonal Skills: Exceptional verbal and written communication skills, enabling you to articulate information clearly and persuasively. You are a natural connector who enjoys building relationships.
• Critical Thinking & Learning Agility: Strong desire to learn and quickly grasp new information, processes, and technologies. You are receptive to feedback and eager to develop your sales acumen.
• Organizational Prowess: Highly organized, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.
• Drive & Initiative: Self-motivated, possess a strong work ethic, and are driven to achieve and exceed goals. Proactive approach and a "get it done" attitude.
• Team Player: Collaborative and supportive team member who contributes positively to the overall success of the sales organization.
• Technical Aptitude: Comfortable learning and utilizing new software and tools, including CRM systems (Salesforce experience is a plus).
• Customer Focus: Passionate about providing excellent customer experiences and understanding customer needs.
• Adaptability: Adapt to changing situations and priorities with a positive and flexible mindset.

Requirements

• Customer-facing experience (e.g., retail, hospitality, customer service, sales) is preferred
• Excellent verbal communication and active listening skills.
• Strong written communication skills for effective email and chat interactions.
• Experience effectively using CRM software (like Salesforce or Hubspot) preferred.
• A positive attitude, a strong work ethic, and a desire to succeed

Working at ShipMonk

• Work Schedule & Location: 9am - 6pm, ET at the ShipMonk headquarters, 201 NW 22nd Ave Suite 100, Fort Lauderdale, FL 33311.

PTO: Take control of your work-life balance with paid time off.

• Paid Holidays: Enjoy 9 paid holidays throughout the year in the US.
• 401k Matching: We invest in your future with a 401k match.
• Merit Reviews: Get rewarded for your hard work and dedication.
• Referral Program: Get rewarded for helping us find amazing talent.
• Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
• Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant - first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
  • Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
  • Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
  • Transparent Pricing : We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
  • Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.