Ticket Office Manager - Full-Time/Seasonal Benefitted

Job Title: Ticket Office Manager Type of Position: Full-Time, Seasonal Benefitted Leadership Schedule: Five eight-hour days/week, weekends/holidays required (Winter Season) Pay: $28.00/hr. - $32.00/hr., based on skills and experience Plus, potential for an end of season bonus Application Due Date: August 10, 2026 If you have strong leadership skills and a passion for exceptional customer service, come unite these with your favorite snow sport at one of the few remaining family-owned ski areas! Summary Responsible for the operations of ticket and pass sales through the Loveland Ticket Office, ensuring positive guest and employee experiences, and efficient operational processes. The Manager will focus on achieving excellent customer service by implementing quality control, staff training, effective communication within the Ticket Office team and across the ski area, and staff and self-development. Every employee is responsible for providing a positive experience for our guests and employees, with safety and fun as our top priorities. Essential Functions Oversee sales of tickets and passes for the season, including in person sales and fulfillment of online ticket and pass sales. Generate reports on daily basis. Sufficiently and consistently staff all Ticket Office operations (Basin and sometimes Valley). Position is a working manager (i.e., will work at a point-of-sale station, as needed). Manage all aspects of the Ticket Office team member experience, including hiring, onboarding, training, performance management, appreciation/recognition, and offboarding. Oversee and manage to department budget, including effective oversight of labor and other expenses. Develop, implement, and audit procedures/processes to maintain overall quality of sales within the Ticket Office, ensuring a positive guest experience is provided. Coordinate with other departments such as Marketing, Ski and Ride School, Sales/Reservations, IT, and Human Resources to maintain products, ensure consistent practices, and resolve various problems resulting from ticket and pass sales. Ensure compliance with all company policies and procedures. Strategically plan for and implement operational improvements in season and from season to season. May assist other ski area departments, when business needs prove necessary (i.e., scanning lift tickets/passes, greeting guests and providing information in outdoor locations, etc.). Requirements High School Diploma or equivalent, college preferred. Minimum 2 years in sales environment and/or snow sports industry, or equivalent. Ability to communicate clearly and calmly, being respectful and considerate of others, including de-escalation and conflict resolution skills. Ability to balance and manage competing priorities, scheduling and motivating a team to accomplish all priorities. Ability to manage fast paced, potentially high-pressure work environment and to ensure appropriate staffing levels during non-peak business levels. Ability to lead a team toward set goals, motivate individual performance, and hold team members accountable to ensure team success. Ability to troubleshoot and problem-solve guest complaints and concerns within set parameters. Ability to maintain confidentiality of proprietary company information. Basic computer skills required. Outlook and Word proficiency required. Excel proficiency helpful, but not required. Siriusware experience helpful, but not required. Ability to communicate clearly and professionally in English to deliver and understand verbal and written communications. Bilingual fluency a plus. Cash handling proficiency (ability to count cash and make correct change). Ability to successfully pass a background screening for cash handling duties. Generally indoor work at high altitude, may work outdoors in variable weather conditions when traveling to/from other parts of the ski area and assisting other departments. Weekend work required, some holidays may be required. What's in it for You? This position is eligible for full benefits including Medical, Dental, Vision, Life/AD&D, FSA/HSA Reimbursement Plans, Short-term Disability, Voluntary Accident, Hospital, and Critical Care Insurance Plans, 401k Plan, accrued vacation time, holiday time and sick leave. Free Loveland skiing/riding privileges, and free/discounted access at many other ski areas. Potential to grow a career at fun family-owned ski area. Why Loveland? The Loveland experience is like no other. We have stayed true to the sport, our guests and our employees. Our experience is simple and straight forward. Our goal is for everyone to feel at home and to become a member of the Loveland family. Start your day at 10,800 feet, where an average of 400 inches of snow falls annually on 1800 skiable acres - all only 53 miles from Denver! Come join our family, share your passion for safety and the outdoors, and be a part of something special! Loveland is an equal opportunity employer. All qualified applicants will receive consideration without regard to any status protected by law. This job description is not designed to cover nor contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. #J-18808-Ljbffr