Hospital Development Coordinator

Sierra Donor Services - New Mexico (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives. Our mission is to save lives through organ donation and we want professionals who will embrace this important work. New Mexico Donor Services is seeking a Hospital Development Coordinator to join our team in Albuquerque. This position will be responsible for cultivating relationships with hospitals and healthcare professionals in order to promote organ donation and strengthen the partnership between our organization and hospital partners. Company Overview and Mission Sierra Donor Services - New Mexico is a designated organ procurement organization (OPO) within the state of New Mexico – and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life. With the help of our employee‑led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Responsibilities Develop and implement marketing plans that create change in physician and hospital practice in the donor referral and family counseling processes that ultimately increase organ and tissue donation in the assigned portfolio. Perform quantitative and qualitative analysis of the hospital market to characterize donor potential and identify individuals who can influence hospital protocols to include best demonstrated practices for donor referrals and family counseling. Conduct education needs assessments for assigned hospitals and develop and implement educational plans. Establish multidisciplinary councils within assigned hospitals, using peer level influence to forge a consensus about standards of practice for the donor referral and family counseling and request process. Identify decision‑making individuals in assigned hospitals and conduct individual meetings, gain support from each party, guide group discussion, and outline and implement next steps. Conduct field coaching and provide feedback for skill development in written and oral communications, public relations, sales, and negotiation skills for clinical coordinators. Utilize superior customer service skills to develop and maintain relationships with referring physicians, nursing staff, and medical and executive leadership in assigned hospitals. Disseminate and interpret data and research on increasing organ and tissue donation for medical academic audiences and policy review committees who can affect change in hospital standards of practice. Design curriculum for and conduct professional education programs. Respond to customer service–related issues in hospital portfolio with appropriate internal and external individuals and utilize problem‑solving skills to coordinate a proactive follow‑up plan that ensures immediate conflict resolution. Make policy recommendations to hospital administration to ensure hospital compliance with state and federal regulations and increase referral and improve donation outcomes. Develop and conduct accredited educational programs for healthcare professionals. Customize professional education materials for one‑on‑one presentations/discussions, large and small audience educational forums. Support internal staff and provide guidance on hospital relationships. Develop and maintain robust hospital profiles. Maintain accurate and timely documentation of all hospital development activities. Perform other duties as assigned. PHYSICAL TRAITS: Sits, stands, and walks. Observes, listens, and speaks with hospital staff and others. Reads, prepares, and presents information. Drives to and from donor hospitals. Qualifications Education required: BA or BS in Business, Education, Public Health, or Health care related field. Experience Two to four years of healthcare experience with families, counseling, bereavement and/or crisis intervention or 3–5 years of experience in hospital relations or OPO. Experience with performance improvement strategies, stakeholder engagement, and project coordination is applicable. Proven ability to build and maintain strategic relationships with healthcare professionals, including physicians, nurses, and hospital administrators. Ability to initiate and lead multidisciplinary teams or councils to improve hospital donation practices and family care. Experience delivering hospital‑based education or in‑service training programs to clinical staff, including nurses, physicians, and administrators. Excellent communication (verbal and written), interpersonal, and presentation skills. Computer skills: Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint, and Excel is required. We Offer a Competitive Compensation Package Including Up to 176 hours of PTO in your first year Up to 72 hours of Sick Time in your first year Two Medical Plans (choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company‑provided term life, AD&D, and long‑term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short‑term disability Discounts on home, auto, renter, and pet insurance Cell phone discounts through Verizon Monthly phone stipend New employees must have their first dose of the COVID‑19 vaccine by their potential start date or be able to supply proof of vaccination. DCIDS is an EOE/AA employer – M/F/Vet/Disability. #J-18808-Ljbffr