Reservations Agent

Reservations Agent

Averill Hospitality is seeking a Reservations Agent to join our Reservations Team Full-Time and In-Person at $19 - $21 Hourly DOE. We are looking for a Reservation Agent to help our guests book their dream getaway! All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

Averill Hospitality is a family-owned parent company to several properties, such as; The Lodge at Whitefish Lake Resort, Firebrand hotel, Whitefish Riverfront Hotel, and many more. Our customer experience focuses on authentic Montana hospitality that creates lasting memories.

Principal Responsibilities And Position Purpose:

A Reservations Agent is responsible for fulfilling reservation requests and questions via phone and email and according to established protocols.

A key role for every Averill Hospitality Team Member is to serve as an ambassador of the company and its properties, positively engaging owners, guests, and the community at every opportunity.

Main Duties And Responsibilities:

• Be present and available for reservations calls, spending the shift managing requests for new reservations, modifications to existing reservations, and responding to general questions about the property and the area.
• Secure new and modify existing reservations with high attention to detail and in accordance with established policies, following the Signature Service protocols for success.
• Check emails, respond in a timely and appropriate manner, and file according to established processes.
• Maintain a clean and tidy workstation.
• Complete the daily checklist and communicate any challenges and/or opportunities to the department leadership.

Specific Job Knowledge, Skills, And Abilities:

• Desire to provide exceptional guest experiences, a passion for quality, and attention to detail. Responds promptly to guests needs and takes ownership of the overall guest experience.
• Strong communication skills.
• Exhibit an attitude that encourages an open, stimulating, and trusting environment that reflects our Company Mission, Brand Promise, and Values.
• Computer literacy and the ability to learn programs and systems are integral to the role.
• Must be alert, able to interpret and follow instructions and guidelines set by the hotel's policy and procedures, keep commitment, and complete tasks of time.

Qualification Standards:

Education

• High School diploma or equivalent

Experience/ Licenses Or Certificates

• Experience in the hospitality industry is an asset
• Familiarity with Whitefish and local attractions is an asset

Schedule / Holidays/ PTO:

This position requires regular, reliable, and punctual attendance. A Reservations Agent may be scheduled to work up to 8-hours a day between the hours of 7 am and 7 pm any day of the week, in accordance with business needs. Working evenings, weekends, and holidays is required. This position is in-person in our office at the Lodge at Whitefish Lake. A Reservations Agent will typically be available during peak seasons.

Averill Hospitality offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.