General Manager - Dog Daycare Boarding and Training Facility

Job Description

Job Description

Job description:

BARK COLLECTIVE GENERAL MANAGER

COMPANY OVERVIEW

Bark Collective is an all-inclusive dog-care company that provides services for every client's needs including daycare, boarding, walking, training and bathing. We focus on unparalleled care for your dog and the relationship between dogs and their owners. We have combined the foundations of behavioral analysis with years of experience and a love for dogs to create a trusted, safe and inclusive community where your dog can benefit from and enjoy all the services we have to offer.

POSITION

The Bark Collective General Manager will oversee all business functions from operational duties to dog behavior and safety. They will lead all client connection and sales efforts; set a standard for dog safety, training, and experience, drive community growth and employee retention. The General Manager will hire, facilitate training and manage a group of 30-35 employees across multiple departments.

The General Manager will utilize discretion and independent judgment in managing and directing the work of all employees.

ROLE RESPONSIBILITIES

• Ability to maintain unparalleled client service and dog safety while driving the sale of retail, daycare, pack walking, boarding, and private training.
• Demonstrate the ability to hire, onboard, train, lead, motivate and manage a team to hit operational, safety standards, behavioral dog training, and financial objectives.
• Display the ability to make optimal decisions on a daily basis and under pressure.
• Schedule and participate in events off and on site to drive community, connection and sales.
• Be results-driven with a focus on problem-solving, people development, driving innovation, and achieving measurable outcomes for Bark Collective’s success.
• Proficiency in Bark Collective training practices and standards, operational standards, financial reporting, employee and client scheduling.
• Review dog walker, facility attendant, operations team members, and dog trainer performance. Provide quarterly performance reviews and have regular performance conversations.
• Give and provide feedback to staff on a daily basis.
• Independently make decisions related to high level client service.
• Maintain and oversee cleanliness and organization of the facility, merchandise, and office.
• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to Bark Collective.
• Create, communicate and implement Bark Collective policies and procedures to employees as needed.
• Ensure all retail merchandise, operational, administrative, dog and bathing supplies, as well as employee manuals are stocked and accessible.
• Strategically manage Bark Collective marketing through social media and grassroots efforts to foster the Bark Collective community and client experience.
• Oversee the maintenance of the facility and vehicles to meet company standards.
• Any other duties as assigned.

JOB REQUIREMENTS

• A passion and love for dogs.
• 2+ years general management, preferably in the animal care industry.
• Previous people leadership and management experience required.
• Ability to work independently and collaborate with company owners.
• Excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgment.
• Highly organized, proficient in data management (Ginger & G Suite experience is a plus) .
• Ability to prioritize and meet deadlines.
• Ability to work in an ambiguous environment.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Veterinary experience is a plus!

COMPENSATION & BENEFITS

• This position offers a very competitive base salary; based on Experience & Performance
• $70,000 - $92,000 base salary
• Bonus pay based on performance
• 401K
• Health Insurance
• Discounted Dental and Vision insurance
• Paid Vacation

FLSA STATUS

Exempt

EDUCATION AND/OR EXPERIENCE

A Minimum of 2 years prior managerial, operations, and leadership experience, and a basic understanding of canine behavior and corrective actions.

PHYSICAL REQUIREMENTS

The skills described here are representative of those that must be regularly demonstrated by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is routinely required to sit, stand, walk, present, use hands and fingers to handle or feel, reach with hands and arms, and, effectively speak and hear. The employee is sometimes required to: stoop, kneel, bend or crouch. The employee may occasionally lift and/or move up to 25 pounds. The employee will be required to handle dogs of all sizes on-leash and off-leash. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The typical noise level for this position is: Moderate Noise (business office with office machines and or computer printers, light traffic, dogs barking and playing)

Job Type: Full-time

Shift availability:

• Day Shift (Preferred)
• Night Shift (Occasional)

Ability to Commute:

• Costa Mesa, CA 92627 (Required)

Ability to Relocate:

• Costa Mesa, CA 92627: Relocate before starting work (Required)

Work Location: In person