Inside Sales Representative I

About the Role This is an on‑site role located in Draper, Utah. Candidates must be available to work in the office Monday through Friday during standard business hours. The role involves real‑time collaboration with cross‑functional teams, participation in daily stand‑ups, team meetings, training, and company events held in the office. Work Environment Requirements This is a full‑time, in‑office position. Remote or hybrid work is not available. Must be available for in‑person, ad‑hoc team discussions, coaching, and feedback sessions throughout the workday. Required to attend and participate in daily stand‑ups, team meetings, training, and company events held in the office. Reliable daily commute to the office is required. Responsibilities Develop and cultivate customer relationships with key decision makers and power users/administrators. Resolve simple to moderately complex tasks related to the product suite. Conduct partnership reviews (business reviews) with current customers to review implementations, discover and resolve concerns, and identify upsell opportunities. Schedule and conduct product demonstrations. Assist with support case escalations and facilitate customer communication where needed. Complete product training to gain deeper understanding of the products. Make proactive calls and engagements to seek demonstration appointments. Meet regularly and communicate often with the assigned Account Manager to align objectives for the territory. Communicate product feedback and work with internal teams to resolve customer concerns and product ideas. Generate excitement for new or developing products by sharing information on product enhancements. Find upsell opportunities through customers’ use cases. Track KPIs (partnership review meetings, demos, SQO%, and sales territory quota attainment). Work with at‑risk customers and other internal teams to resolve concerns and retain customers. Qualifications Minimum 3 years of experience working directly with customer accounts. Minimum 1+ year of experience with one or more SaaS products. Prior technical sales experience is preferred. Excellent written and verbal communication skills. Ability to successfully communicate and coordinate with departments across the organization. Experience presenting to groups and one‑on‑one. Salesforce experience preferred but not required. B.A./B.S. or equivalent work experience. Ability to set expectations and communicate goals and objectives with customers and teammates. Strong organizational and follow‑through skills. High level of personal accountability. Benefits Competitive wages. Comprehensive benefits package (medical, dental, vision, etc.) for full‑time employees effective Day 1. Generous PTO to support work‑life balance. 401(k) matching. 12‑week paid parental leave. Autonomy to grow and find your career path with supportive leadership. Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office. Inclusive and diverse work environment. NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors. #J-18808-Ljbffr Neogov