Area Supervisor

General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. Essential Functions Maintaining Safe & Secure Environments Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control, Electronic Article Surveillance device checks, Cash Office security, armored carrier pick‑ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety, including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested. Customer Service Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance in accordance with the Company Dress Code and ensures all Associates adhere to it. Keeps all areas of the Store clean, well‑maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise trucks when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non‑merchandise inbound deliveries. Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Ensures any back‑stock is secured and processed according to Company policy. Responsible for merchandising of the department, including back stock. Responsible for the reduction of loss due to damage. Ensures compliance with monthly presentation guidelines in assigned area. Responsible for floor moves and signing, including promotional signing as needed. Responsible for re‑wraps as needed. Loss Prevention Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness. Demonstrates integrity and honesty in all interactions with Associates and Customers, safeguarding confidential information, cash, credit card data and merchandise. Ensures the Public View Monitor system is maintained properly. Conducts “Code 50” package inspections. Executes Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision And Operations Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and presence at the Front End to expedite Customer wait time. Trains and coaches Associates on cash registers, shortage control policies and other Front End procedures, meeting friendly and productivity standards. Controls Retail Associates’ break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go‑backs are expedited and properly scanned, security‑tagged and ticketed. Teaches all Associates the “Scan and Bag” best practice. Ensures salability of merchandise on the Front End, aisle tables, Men’s/Women’s 4‑way features, and specialty racks. Fitting Rooms Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for in accordance with Company policy. Ensures go‑back compliance throughout the day; all merchandise returned to the sales floor must be ticketed, scanned, and security‑tagged as needed. Administrative Duties As Assigned By Store Manager Ensures Cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed, understanding and adhering to policies regarding refunds, Associate purchases, securing tills and cash, register paid‑outs/ins, void approvals, register media and break schedules. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. Other duties as assigned by Store Manager. Competencies Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point‑of‑sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. Certain assignments may require additional qualifications or skills. Physical Requirements / ADA Ability to use all Store equipment, including PDTs, registers and PC as required; spend up to 100% of working time standing, walking and moving around the Store; regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull and lift more than 25 lbs; use janitorial equipment, rolling racks, ladders and other supplies. Associates who work Stockroom shifts: regularly push, pull and lift more than 20 lbs. Supervisory Responsibilities Retail Associates Stockroom Leads (where applicable) Compensation And Benefits The base pay range for this role is $18.63 - $19.13 per hour, dependent on experience, skills, qualifications, education, certifications, seniority and location. Total compensation includes additional rewards and benefits that vary by position and location. Benefits for all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; Commuter Benefits; 401(k) service requirements; Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay where legally required; and Referral Bonuses. Full‑time Associates and exempt Corporate and Buying Office roles also have extended health, dental, vision insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/ADD insurance, long‑term disability, enhanced maternity and parental leave, accrued vacation, and bonuses based on performance. Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religion, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws. #J-18808-Ljbffr