Director of Technology Operations

Job Description

*This role will be onsite in Wadsworth, OH.\n
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Position Overview
We are seeking an experienced Director of Technology Operations to lead infrastructure strategy, modernization, and daily technology operations across a distributed organization. This leader will establish a scalable architecture, standardize technology environments, and guide the continued evolution of a hybrid cloud infrastructure.\n
\nThe role oversees infrastructure, networking, identity and access management, security coordination, and help desk services, with an immediate emphasis on strengthening networking and identity management. The ideal candidate combines deep technical expertise with the ability to develop teams, manage operational priorities, and align technology investments with business goals.\n
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Key Responsibilities

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• Partner with senior technology and business leadership to define infrastructure strategy and prioritize initiatives that support organizational goals.
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• Develop and execute a technology roadmap focused on modernization, standardization, reliability, security, and scalability.
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• Lead infrastructure transformation initiatives, including modernization of legacy environments and integration of systems across business units.
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• Lead, mentor, and develop infrastructure and support teams, establishing clear expectations and a collaborative, accountable working environment.
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• Oversee the design, implementation, and management of hybrid cloud infrastructure, including integration between on-premises systems and cloud services.
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• Strengthen network architecture and operations across distributed locations, including routing, switching, wireless connectivity, firewalls, and remote access.
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• Guide identity and access management strategy, including directory services, single sign-on, and endpoint management.
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• Oversee daily infrastructure and help desk operations, providing technical guidance and escalation support.
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• Plan and execute cloud migrations, ensuring secure and efficient transitions of workloads and data.
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• Manage infrastructure budgets, vendor relationships, and technology investments.
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• Assess existing infrastructure to identify performance, capacity, and operational improvement opportunities.
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• Evaluate cloud services and emerging technologies based on business needs and operational requirements.
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• Partner with security leadership and external providers to incorporate security principles and applicable compliance requirements into infrastructure designs.
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• Oversee backup, disaster recovery, virtualization, and storage capabilities to support business continuity.

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• Seven or more years of experience in senior technology operations or infrastructure roles, with a demonstrated record of leading infrastructure teams.
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• Deep expertise in core infrastructure services, including compute, networking, storage, architecture, and optimization.
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• Proven experience designing and managing hybrid cloud environments.
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• Strong experience with Microsoft cloud architecture and strategy, including Azure.
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• Advanced networking expertise in distributed environments, including Cisco routing, switching, firewalls, and wireless technologies.
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• Experience administering Microsoft 365 and Google Workspace.
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• Experience with Active Directory in on-premises, cloud, or hybrid environments.
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• Experience with Microsoft Entra ID and Azure-based identity management and single sign-on.
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• Familiarity with Microsoft Intune and endpoint management.
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• Extensive experience with enterprise virtualization platforms, including VMware vSphere and software-defined storage.
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• Strong knowledge of enterprise backup, disaster recovery, and cloud backup solutions.
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• Experience supporting enterprise storage systems and secure remote access technologies.
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• Proven ability to lead infrastructure modernization, manage vendors and budgets, and translate business priorities into technology plans.
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• Strong communication, collaboration, and leadership skills, including the ability to explain technical decisions to business stakeholders.

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• Bachelor’s degree in Computer Science, Information Systems, or a related field; an advanced degree is a plus.
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• Relevant Cisco certifications.
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• Experience with additional enterprise networking platforms, such as Juniper.
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• Experience with Veeam, Azure Backup, and VMware vSAN.
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• Experience standardizing infrastructure and technology operations across multiple business units or locations.
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