Onboarding Specialist

Onboarding Specialist Location: RWJ - 379 Campus Dr, Somerset Department: Employee Solution & Svc Ctr Status: Hourly Shift: Day Pay Range: $21.69 - $30.00 per hour Reporting Relationship: Reports to Director Employee Onboarding Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview This role initiates and manages the end-to-end process of new hire onboarding and/or internal mobility management with a focus on a positive customer experience and meeting clearance and orientation deadlines, while ensuring regulatory and RWJBH policy compliance. These activities include welcoming the new hire and guiding them through the onboarding process, resolving any new hire inquiries, coordinating with other departments and vendor partner(s), ensuring all onboarding steps are completed correctly and initiating creation of the new hire’s personnel file. This role also manages the end-to-end process of intra-system transfers with a focus on delivering a positive customer (new hire, employee and manager) experience, providing accurate and timely information about changes due to the transfer, while ensuring regulatory and RWJBH policy compliance. The role includes coordinating with other HR teams or escalating complex issues, maintaining information and documentation in Service Now, Position Manager and other HR and onboarding systems, and collaborating with other HR team members, payroll, Corporate Care, benefits teams, and outside vendors to ensure positive experiences. A drive to deliver superior customer service, strong teamwork, and personal accountability to meet or exceed SLAs and performance metrics is critical. Qualifications Associate's degree or commensurate business experience required. 1-3 years of relevant human resources, talent acquisition or related work experience required. Healthcare industry preferred. Strong desire and ability to provide excellent customer service to internal and external customers by holding oneself accountable to providing timely, accurate and consistent responses. Demonstrated technological acuity and ability to manage competing priorities and tasks in a fast‑paced environment to meet deadlines while ensuring a positive customer experience. Strong written and verbal communication skills including ability to alter communication styles to deliver information to the audience in the easiest manner for them to understand. High degree of personal organization and accuracy in work product, with minimal errors and the ability to effectively communicate updates and manage customer expectations for issue resolution. Ability to use interpersonal savvy to develop productive, collaborative, trust‑based working relationships with others to drive results. Initiative and drive to deliver results by ensuring positive internal and external customer experience while meeting SLAs and individual goals. Essential Functions Execute an effective and efficient new hire onboarding and/or intra-system transfer process, while ensuring a positive customer experience and meeting obligations with respect to high levels of customer satisfaction, regulatory and RWJBH policy compliance, creation of personnel file, and accurate, thorough information collection and system documentation in all onboarding and HR systems. Collaborate and communicate well with team members, internal and external customers, and leverage feedback to continually improve effectiveness and customer experience. Respond within pre‑determined SLAs to new hire or employee inquiry, complaint or request, ask questions to ensure full understanding of issue, then provide an accurate, timely and thorough response to support a positive experience. Develop a strong rapport with the customer by listening and questioning to fully understand the issue, then respond in a way that is easiest for the customer to understand. Leverage policies, procedures and technology to meet or exceed SLAs, personal goals and deliver a positive customer experience. Partner with external vendors, payroll, talent acquisition, benefits and other members of HR teams to ensure a positive customer experience and efficient and effective execution of onboarding and transfer activities in compliance with regulatory and company standards. Understand processes and protocols for when to escalates inquiries or concerns on matters related to onboarding, transfers and the customer experience. Look for process improvement opportunities to improve personal and operational effectiveness and customer experience. Propose recommendations to the Director of Onboarding, as applicable. Participate as a team member to ensure a customer‑focused, high‑performance and inclusive work environment. Other duties as assigned. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon and more #J-18808-Ljbffr RWJBarnabas Health