Scheduling Coordinator

Duties:


Job Summary:
-Coordinates all aspects of tests, procedures and surgeries under the direction and supervision of the Practice Supervisor or Manager and physician(s) in an efficient manner.
-Schedules procedures in a prompt, polite, and helpful manner.
-Follows guidelines of each facility including any required booking sheets.
-Makes sure proper equipment is ordered for surgery.
-Verifies patient demographics.
-Logs the patient and their insurance information, contacts insurance company for verification of coverage and benefits and obtains precertification from the payer.
-Coordinates procedure appointments with physician's calendar, and changes in the schedule are adjusted as needed.
-Communicates appointments and surgical preparation information to the patients.
-Responsible for arranging co-surgeon or assistant as needed as well as cross scheduling with other departments (i.e. the lab for intra op TH or nuclear medicine for injections/mapping).
-Ensures pre-op procedures are followed with consistency including: completion of surgical documentation (including completed consent forms, history and physical within 30 days of scheduled procedure and physician orders.
-Distributes documentation to appropriate departments.
-Schedules pre-surgery appointment with physician, obtains medical clearance(s) as needed, coordinates pre-admission testing appointments with appropriate departments and follows up with results to the physician.
-Responsible for maintaining block time guidelines at each of the hospitals.
-Coordinates required postoperative care under the direction of the provider.
-Obtains surgical billing information from physicians.
-Works with coding department to obtain appropriate codes and posts and reconciles all surgical charges.
-Tracks all procedures including completed and pending cases.
-Tracks all surgical testing and pathology results.
-Provides excellent customer service.
-Helps to promote high levels of service, greets patients and visitors in a prompt, courteous and helpful manner.
-At each patient encounter, responds promptly to patients needs and listen with empathy both in person and on the telephone.
-The coordinator will courteously assist the patient while never compromising the dignity of the patient's surgical and financial needs.
-Must display cooperative interactions with others and accepts responsibility for what needs to get done.
-Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice.
-Clocks in at designated start time.
-Manages time efficiently to prevent unapproved overtime.
-Performs assignments with efficiency and accuracy in a positive manner.
-May be required to provide cross coverage within the Physician Services Division.
-Participates in surgical service meetings held at the hospitals.
-Adheres to Client Organizational competencies and standards of behavior.
Monday-Friday, 8:30 AM - 5:00 PM.


Coordinator to support Heart Failure and Pulmonary Hypertension program, serving patients ranging from their early 20s through older adulthood. The ideal candidate will have a minimum of 2 years of front desk experience within healthcare.


Strong data entry skills and comfort managing high call volumes
Prior experience in a healthcare setting required
Familiarity with Epic and/or cardiology is highly preferred.


Responsibilities:
Greet patients, manage front-desk duties, and complete check-in procedures
Provide post-visit instructions, including testing information and follow-up scheduling
Screen and route incoming phone calls or take detailed messages as needed


Skills:


Required Skills & Experience:
-Two years of related experience.
-Effective interpersonal and communication skills required.
-The ability to learn quickly and adapt in a changing environment.
Preferred Skills & Experience:
-2 years of progressive experience in a medical office is preferred.
-Proficient in medical terminology and HIPAA guidelines.
-Surgical coding knowledge (CPT and ICD-10) preferred.
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