Manager, Member Engagement

Member Engagement Manager (Hybrid Role) Are you passionate about building strong relationships and creating meaningful member experiences? Do you thrive on connecting people, driving engagement, and making members feel valued and supported? If so, this role might be for you! Quick Snapshot In this role, you’ll serve as a key connector between FMI and our members, fostering a vibrant, engaged community. You’ll deliver high‑touch, member‑facing programs and engagement opportunities that drive participation, retention, and satisfaction while ensuring members see clear, year‑round value from their FMI membership. What You’ll Do in This Role Serve as an ambassador of FMI and a liaison for members, ensuring proactive relationship management and communication. Monitor and coordinate member lifecycle stages by guiding new members, managing welcome processes, providing ongoing support, and resolving inquiries/concerns. Design creative engagement touchpoints to reinforce year‑long value, and support recruitment, onboarding, and retention through follow‑up with at‑risk members. Plan, promote, and execute events, networking opportunities, and workshops that engage members to strengthen relationships and foster knowledge‑sharing. Collaborate with internal stakeholders to create outreach materials, ensuring all member engagement activities and opportunities are reflected. Track, analyze, and manage member engagement metrics within member databases (CRM) as well as collect and evaluate member feedback to inform strategy and decision‑making. Create and distribute reports for FMI leadership outlining progress. Manage member engagement budgets, ensuring efficient allocation of resources to achieve business objectives. Education, Skills, and Experience You’ll Need to Be Successful Minimum of three to five years of prior membership engagement or similar work experience. Experience working in a membership department within a trade association (preferred). Strong working knowledge of Asana, HubSpot, Axios HQ, Adobe Acrobat, and Microsoft Office 365 products. Clear understanding and use of database software to process and maintain information. Expert‑level written and verbal communication skills with strict attention to detail, including editing and proofreading. Ability to work with various colleagues across the organization as well as external vendors, with an ability to bring an enthusiastic and engaging presence that builds strong relationships with members and their staff at all levels. Ability to apply creativity and innovation when developing ideas that enhance business processes and practices. Must be self‑directed with strong organizational, project, and time‑management skills, with an ability to accomplish multiple tasks with minimal supervision. Benefits We offer a generous benefits package that includes health benefits, 401(k), 11 paid holidays, paid leave benefits, a summer hours program allowing you to work only four hours on Fridays during the summer (once your work is done of course), remote work opportunities two weeks at the end of August, the week of Thanksgiving and two weeks at the end of December, volunteer opportunities (if you want to give back to your community), the chance to join our employee wellness group and much more! Location & Travel This position requires you to work in our Arlington, Virginia office a minimum of two full days per week. We offer a $100 monthly transportation reimbursement to offset your commuting costs to and from our office. #J-18808-Ljbffr FMI- The Food Industry Association