Information Technology Assistant

Job Title: Information Technology Assistant
Location: Huntington, NY
Schedule: Full-time, Monday-Friday, 6:30 AM-2:30 PM or 7:00 AM-3:00 PM ET, depending on assigned building coverage and operational needs.

Launch Your IT Career in a Role That Matters

Acture Solutions is seeking a motivated and customer-focused Information Technology Assistant to join our onsite support team. This entry-level position is an excellent opportunity for someone looking to build a career in Information Technology while making a meaningful impact in an educational environment. You'll serve as the frontline point of contact for technology support, helping staff and students while gaining hands-on experience with IT operations, asset management, and technology deployments.

What You'll Do

As an Information Technology Assistant, you'll provide first-level support to staff and students while serving as a liaison between users and the IT department. You'll work closely with the technology team to ensure issues are tracked, resolved, and communicated effectively. Your daily responsibilities will include:

• Provide frontline IT support to staff and students
• Create, assign, and track support tickets through the IT helpdesk system
• Maintain communication with users by providing timely updates on open requests
• Manage technology inventory and IT asset records
• Unbox, inventory, and asset tag new computer equipment and peripherals
• Assist with the setup, deployment, and configuration of computers and peripheral devices
• Troubleshoot Chromebooks and assist with basic desktop support issues
• Support technology refreshes, equipment deployments, and other IT initiatives
• Maintain accurate documentation related to assets, inventory, and support activities
• Assist the IT team with additional technology projects as assigned

What You Bring

• Strong customer service skills with a desire to help others
• Ability to manage multiple tasks and priorities simultaneously
• Excellent verbal and written communication skills
• Strong organizational and problem-solving abilities
• Ability to work independently while collaborating effectively with a team
• Applicants must live within a one-hour commute of the job location.
• Only U.S. Citizens or Green Card holders can be considered for this role.

Preferred Qualifications

• One (1) year of inventory management experience
• One (1) year of technical support experience
• One (1) year of college or technical school education

Technical Skills

• Desktop and laptop troubleshooting (Windows, macOS, and Chromebook)
• Printer, projector, and peripheral device setup and support
• Clear verbal and written communication with non-technical users
• Patience and empathy when assisting students, teachers, and staff
• Strong analytical and troubleshooting skills
• Ability to prioritize and manage multiple open support tickets
• Attention to detail when documenting issues and resolutions
• Willingness to learn new technologies and continuously develop technical skills

Skills for Success

• A customer-first mindset with a passion for helping others
• Detail-oriented, organized, and eager to learn
• Strong time management and follow-through
• Positive attitude with the ability to adapt in a fast-paced environment

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate New York and under new leadership, Acture has doubled in size over the past five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List. At Acture Solutions, we don't just support IT-we support people. We prioritize a people-first culture where respect, collaboration, and quality are valued above all else. As we continue to grow, we are looking for talented individuals who are passionate about technology and committed to delivering exceptional service.

What We Offer

• Competitive salary: $35,000-$39,000 annually (commensurate with experience)
• Medical, Dental, Vision, and Life Insurance
• Retirement Plan
• Generous Paid Time Off
• Opportunities for professional growth and career development

Ready to Get Started?

If you're looking to launch your IT career while making a meaningful difference supporting educators and students, we'd love to hear from you. Apply today! A valid driver's license, fingerprinting check are required.