Front Desk Agent

Job Description

Job Description

Job Title: Front Desk Agent

Location: Sheraton Tampa Brandon

Company: Linchris Hotel Corporation

About Us:
Sheraton Tampa Brandon is committed to providing exceptional service to our guests. We pride ourselves on our warm hospitality and innovative services that create memorable experiences. Join our team and become part of a dynamic, guest-focused environment where your contribution is valued and respected.

Job Summary:
We are seeking an enthusiastic and professional Front Desk Agent to join our team. The successful candidate will serve as the face of our company, providing exemplary customer service to guests, both in person and over the phone. This role requires a person who is organized, detail-oriented, and able to handle the responsibilities associated with being the first point of contact for guests.

Key Responsibilities:

- Greet and check in guests with a friendly and welcoming attitude
- Manage reservations and handle inquiries via phone, email, and in person
- Process guest payments and manage cash and credit transactions
- Maintain an organized and tidy front desk area
- Assist guests with any special requests or needs during their stay
- Collaborate effectively with other departments to enhance the guest experience
- Address and resolve guest complaints in a professional manner
- Provide information about the hotel, its amenities, and local attractions

Qualifications:

- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and handle stressful situations in a calm manner
- Proficiency in using computer systems and reservation software
- A flexible schedule, including availability to work evenings, weekends, and holidays
- A high school diploma or equivalent; additional hospitality education is a plus

Why Join Us?

- Competitive wage and benefits package
- Opportunities for career advancement and professional development
- A supportive and inclusive work environment
- Discounts on hotel stays and services

If you are passionate about delivering an exceptional guest experience and meet the qualifications listed above, we invite you to apply for the Front Desk Agent position. Join Sheraton Tampa Brandon and be part of a team making a difference in guests' lives every day.