Director, Customer Security Response

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Director of Customer Security is part of our Customer Response, Escalation, and Security Team (CREST) — a global team of elite incident responders protecting Salesforce customers from the most sophisticated security threats. This role leads CREST operations across the Asia-Pacific (APAC) region and US West Coast and sits within the broader Security organization, reporting to the Director of CREST. We are looking for a Director of Customer Security who is an investigator first and a leader second. You will own the region's most complex, high-severity security incidents end-to-end — from hands-on log analysis and scoping through executive communication and regulatory notification — while building and managing the team that handles our growing incident volume. This role is based in Bellevue, WA or San Francisco, CA. What You'll Actually Be Doing Personally lead the most complex customer security investigations across APAC and US West, including multi-cloud data exfiltration scoping, novel attacker tactics, techniques, and procedures (TTPs), and advanced API abuse — using tools like Splunk and SQL to determine scope, timeline, and exfiltration vectors. Serve as the final technical authority on containment decisions for the region, including credential rotation, OAuth revocation, IP blocks, and deployment moratoriums, and lead high-stakes customer calls — including those involving legal counsel or regulatory pressure — without requiring senior escalation. Own regional operations including staffing, capacity planning, on-call scheduling, and case assignment, while setting quality standards for investigation documentation and customer-facing notifications across APAC and US West. Drive cross-functional engagement with Detection Engineering, Threat Intelligence, Product Security, and Legal to close detection gaps, and lead the team's transition from manual investigation to AI-driven automated triage and scoping. You're Our Person If... You have 10+ years in information security, including at least 5 years leading hands-on incident response — and you are currently performing technical investigations, not purely managing. You can independently scope data exfiltration across APIs, bulk exports, and connected apps in multi-tenant SaaS environments, and write complex multi-source Splunk and SQL queries, including regex-based correlation. You have a demonstrated track record of leading complex, high-severity incidents end-to-end — from technical investigation through executive communication and regulatory notification (including Global Data Protection Regulation (GDPR), Digital Operational Resilience Act (DORA), and state breach notification laws). You have built and managed high-performing, globally distributed security teams with clear performance standards, and can influence cross-functionally across Engineering, Legal, Product, and customer-facing organizations. Even Better If... You have experience managing AI and automation programs within security operations, including agentic workflows or detection automation. You hold relevant certifications such as GIAC Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), Offensive Security Certified Professional (OSCP), or Certified Information Systems Security Professional (CISSP). You have deep familiarity with the Salesforce platform ecosystem (Core, Marketing Cloud, Commerce Cloud) or comparable large-scale SaaS environments. You have a background in advanced threat hunting, behavioral modeling, or detection engineering programs. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.