Senior Program Manager, Dedicated Workplace Teams

Overview Remote Senior Program Manager, Dedicated Workplace Teams – Lead program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations & Strategy. Travel is required and is expected to be up to 20-30%. What we do Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. Our clinically validated technology, Precision Mental Healthcare , delivers the right care at the right time—therapy, coaching, medication, or beyond—tailored to each individual’s needs. We partner with companies to provide mental health services for employees worldwide, including brands like Microsoft, Target, and Delta Airlines. Responsibilities Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations Drive clarity on priorities, owners, decision points, and next steps across workstreams Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management Align stakeholders on timelines, dependencies, handoffs, and readiness needs Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution What success looks like Onsite program priorities are managed with clear plans, ownership, and follow-through Cross-functional partners are aligned on roles, timelines, dependencies, and next steps Risks and issues are surfaced early with clear mitigation plans Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed Program management processes improve visibility, accountability, and consistency without unnecessary overhead Qualifications 4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles Strong experience leading complex, multi-stakeholder work in ambiguous environments Proven ability to drive outcomes through influence rather than direct authority Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities Excellent communication, organization, and stakeholder management skills Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps Track record of identifying risks early and driving practical solutions Experience improving processes or operating models to support stronger execution Compensation The target base salary range for this position is $97,000 - $113,500 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary based on experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually to ensure competitive and fair pay. Benefits Health, Dental, Vision benefits start on your first day; One Medical accounts; HSA and FSA plans available Employer-sponsored 401(k) match of up to 2% Annual no-cost visits to the Spring Health network of therapists, coaches, and medication management providers Competitive paid time off policies including vacation, sick leave, and company holidays Parental leave: 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure) Access to weight management, fertility care support, fitness, mindfulness, nutrition, and sleep programs BrightHorizons sponsored child care, back-up care, and elder care Professional development reimbursement and donation matching Equal Opportunity Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on protected characteristics. We provide reasonable accommodations for applicants with disabilities. #J-18808-Ljbffr Spring Health