Infusion Medical Assistant

Job Description

Job Description

Our growing rheumatology practice is seeking a compassionate and detail-oriented Infusion Medical Assistant to join our team. This role combines traditional medical assistant responsibilities with specialized infusion support, providing high-quality care to patients receiving biologic infusion therapies for rheumatologic conditions.

The ideal candidate is patient-focused, organized, and comfortable working in a fast-paced specialty environment. This individual will support providers, nursing staff, and infusion operations while ensuring a safe, efficient, and positive patient experience throughout the treatment process.

Essential Responsibilities: 

Patient Care & Clinical Support: 

• Greet patients, verify demographics, and assist with patient intake.
• Obtain and document vital signs, pain assessments, medication histories, and other clinical information in the Electronic Medical Record (EMR).
• Prepare exam rooms and infusion treatment areas prior to patient appointments.
• Administer intramuscular injections and assist with other clinical procedures within scope of practice.
• Assist providers and clinical staff with patient care needs and treatment coordination.
• Educate patients regarding treatment plans, medications, injection techniques, and follow-up instructions.

Infusion Suite Responsibilities: 

• Prepare infusion space, equipment, and supplies for scheduled treatments.
• Assist with infusion setup and IV preparation support as permitted within scope of practice.
• Monitor patients during infusion treatments and promptly communicate any adverse reactions or patient concerns to nursing staff and providers.
• Ensure patient comfort and provide exceptional support throughout the infusion process.
• Maintain accurate treatment documentation and update patient records throughout therapy visits.
• Coordinate patient flow within the infusion suite to support efficient operations.

Care Coordination & Administrative Duties: 

• Coordinate laboratory orders, imaging requests, and other provider-directed testing.
• Assist with specialty medication workflows, including prior authorizations and treatment scheduling.
• Maintain accurate clinical documentation and support coding requirements as directed.
• Support patient scheduling, appointment management, and ongoing care coordination.

Compliance & Inventory Management: 

• Maintain a clean, organized, and compliant clinical and infusion environment.
• Follow all infection control, safety, OSHA, HIPAA, and clinic policies and procedures.
• Monitor inventory levels of infusion medications, supplies, and clinical materials; communicate shortages to leadership.
• Participate in quality improvement initiatives and maintain regulatory compliance standards.

Qualifications: 

• High school diploma or equivalent required.
• Current CMA, RMA, or CCMA certification preferred.
• Current BLS certification preferred.
• Previous experience as a Medical Assistant in a specialty or outpatient clinic preferred.
• Experience in infusion therapy, rheumatology, gastroenterology, oncology, immunology, or other specialty infusion settings strongly preferred.
• Experience working with Electronic Medical Record (EMR/EHR) systems required.
• Knowledge of medical terminology, clinical documentation, and patient care procedures.
• Familiarity with specialty medication prior authorizations and biologic therapies preferred.

Skills & Competencies: 

• Strong observational skills with the ability to recognize and escalate patient concerns promptly.
• Exceptional attention to detail and clinical documentation accuracy.
• Compassionate, patient-centered approach to caring for individuals with chronic conditions.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to multitask and adapt in a fast-paced clinical environment.
• Team-oriented mindset with a proactive approach to problem-solving.
• Commitment to maintaining patient confidentiality and regulatory compliance.

Why Join Our Team?

• Work closely with patients receiving life-changing specialty therapies.
• Be part of a collaborative and supportive rheumatology team.
• Gain specialized experience in infusion therapy and biologic treatments.
• Opportunity for professional growth within a growing specialty practice.
• Meaningful work helping patients manage chronic autoimmune and inflammatory conditions.