Service Center Representative

Seeking an outgoing and motivated individual, the full-time Service Center Representative will act as the primary point of contact for client inquiries related to employee benefits, providing superior customer service in a remote environment. Key responsibilities Respond to client inquiries via telephone and electronic tools across multiple lines of business Utilize problem-solving skills to assist participants, applying industry knowledge and available resources for accurate solutions Build relationships as a liaison between participants and internal departments, ensuring high-quality service in every interaction Required qualifications Customer-facing experience in a service-oriented role Genuine interest in the financial services industry Ability to work collaboratively in a team environment Strong willingness to learn and embrace feedback Quick learning ability and comfort with multitasking across various applications