Administrative / Office Assistant

Paradise Pools, Inc. is looking for a reliable, organized, and customer-focused Office Assistant to join our Napa office. This is a fast-paced position with a high volume of phone calls and emails . The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications. Responsibilities Answer and manage a high volume of incoming phone calls Make outgoing customer calls and follow up as needed Respond to and manage customer emails Assist customers with scheduling, service questions, and account inquiries Schedule and coordinate service appointments Communicate with field technicians and office staff Enter and update customer information accurately in our CRM Maintain organized customer records and documentation Assist with general administrative and day-to-day office operations Requirements High school diploma or equivalent 1–2 years of experience as an administrative assistant, secretary, receptionist, or similar role preferred Bilingual English/Spanish required Strong organizational, communication, and time-management skills Ability to work effectively in a fast-paced environment Positive, high-energy, and professional attitude Resourceful with strong problem-solving skills Familiarity with standard office equipment, including printers and scanners Proficiency in Microsoft Office, especially Excel Strong computer and data-entry skills Ability to multitask and manage a high volume of phone calls and emails Dependable, detail-oriented, and customer-focused Benefits 401(k) Paid Time Off (PTO) Benefits package Growth opportunities Pay: Starting at $25.00/hour We are looking for someone who can start as soon as possible and become a dependable part of our office team. Paradise Pools, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr Paradise-Pools,-Inc.