Customer Service Representative

High Point, NC Full-Time / In-Person$23–$25 per hour (based on experience)About Us:PRB is an established 20th-Century furniture company focused on e-commerce. We pride ourselves on being highly customer-oriented and are committed to delivering nothing less than excellence in every aspect of our work. We are seeking a highly organized and motivated Customer Service Representative to join our team. Overview:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and handle inquiries with professionalism will be essential in ensuring customer satisfaction and loyalty.ResponsibilitiesRespond to customer inquiries via phone, email, and 1stDibs in a timely manner.Provide accurate information regarding products and services to assist customers and close salesUtilize our internal systems, including Gmail and Slack, to coordinate with the warehouse and provide accurate answers to client inquiriesMaintain a positive attitude while managing customer complaints or concerns.Collaborate with team members to improve service delivery and customer experience.Utilize phone etiquette skills to create a welcoming environment for customers.QualificationsStrong communication skills, both verbal and written, with proficiency in English; multilingual abilities are a plus.Previous experience in customer support or sales is preferred.Ability to type efficiently while engaging with customers on the phone.Proficient in using office software and technology to manage customer interactions effectively.Excellent phone etiquette and interpersonal skills are essential for success in this role.A proactive approach to problem-solving and the ability to work independently as well as part of a team.Join us as we strive to deliver outstanding service and build lasting relationships with our customers!Job Type: Full-timeBenefits:Dental insuranceHealth insurancePaid time offVision insuranceShift:8 hour shiftDay shiftAbility to Relocate:High Point, NC 27260: Relocate before starting work (Required)Work Location: In person