Customer Service Manager - State Farm Agent Team Member

Benefits:

• Retirement Saving Match
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Parental leave
• Bonus based on performance

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Jose Herrera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Property & Casualty insurance license.
• Not required, but a PLUS: Bilingual Spanish.

Flexible work from home options available.


Compensation: $45,000.00 - $70,000.00 per year


We're Hiring!

We want to work alongside those who are equally committed to excellence and personal achievement. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Health Insurance.
• Our office is located in Arlington, VA.
• I am a proud graduate of George Mason University.
• Additional languages spoken: Spanish

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.